Order to Cash – Senior Process Associate

4 weeks ago


Johannesburg, South Africa Genpact Full time
Job title : Order to Cash – Senior Process Associate Job Location : Gauteng, Johannesburg Deadline : December 27, 2024 Quick Recommended Links
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Responsibilities

In this role, you'll manage all the activities related to Order to Cash domain:

  • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data 
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs
  • Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
  • Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
  • Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
  • Driving process improvement initiatives may require participation and contribution to special projects 
  • Accomplish all responsibilities in line with client compliance and integrity requirements
  • Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes 
  • Meeting individual SLAs

Qualifications we seek in you

  • Minimum qualifications
  • Graduate preferably Business Commerce
  • Relevant work experience in Order to Cash

Preferred qualifications

  • AR domain understanding (not required for fresher)
  • Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
  • Exposure to ERP’s (SAP/Oracle) on AR module
  • Knowledge of MS office (excel, word)

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