Order to Cash – Senior Process Associate
4 weeks ago
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Responsibilities
In this role, you'll manage all the activities related to Order to Cash domain:
- Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs
- Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
- Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
- Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
- Driving process improvement initiatives may require participation and contribution to special projects
- Accomplish all responsibilities in line with client compliance and integrity requirements
- Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
- Meeting individual SLAs
Qualifications we seek in you
- Minimum qualifications
- Graduate preferably Business Commerce
- Relevant work experience in Order to Cash
Preferred qualifications
- AR domain understanding (not required for fresher)
- Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
- Exposure to ERP’s (SAP/Oracle) on AR module
- Knowledge of MS office (excel, word)
- Accounting / Financial Services jobs
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