Direct Reservations Manager

5 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is recruiting for a Direct Reservations Manager to oversee our group of reservationists and all the properties in our portfolio.

Scope of the role:
Conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations system. Provide current, accurate information on both the internal reservations situation and the external climate with which the department operates. Involved in aspects of DOT sales and marketing, including strategic planning, promotion, distribution and research.

**Requirements**:

- Applicable Tertiary Qualification will be advantageous
- Minimum of 2 years’ experience in the same or similar position in a luxury hotel sector
- Familiar with all duties and procedures in the Reservations Department for a Hotel
- Strong Opera experience

**Responsibilities**:

- Knowledge of room availability at all times
- Ensure maximum availability promoted on Opera
- Making reservations, using suggestive and upselling techniques
- Communicate updates with other departments
- Take control of reservations and payments for VIP guests
- Promoting the VNL Leisure club and chase sign ups
- Assist revenue manager in reporting when needed
- Financial - following up on payments
- Some HR functions (onboarding, exiting, probationary reviews)



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