Reservations Consultant
6 months ago
Maintain a high level of customer service
- Excellent written and verbal communication skills
- Assist in investigating and resolving customer complaints
- Promote and sell VNL products and services using up-selling and suggestive selling techniques
- Quotations to be done accurately
- Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules
- Follow up and hand over of all details of groups to property management and events to the relevant operations manager
- Accurately record and process reservations from all channels on to the OPERA system
- Booking of transfers
- Process amendments to reservations, e.g. extensions, early departures etc.
- Manage No Show's
- Dealing with special requests
- Liaise with credit and finance departments if credit approval is needed
- Follow up on provisional bookings
- Accept waitlist reservations, record and follow up on PMS
- Complete monthly OTA reconciliations
Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.
Application Question(s):
- Have you worked in a Central Reservations environment before?
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