Groups Reservations Consultant

5 days ago


Camps Bay, South Africa Tych Business Solutions Full time

Reservations Consultants are responsible for all calls, reservations and quotations for all properties within our clients portfolio.

Group Reservations experience is essential to be considered for the position

**MINIMUM REQUIREMENTS**
- 3 years group consultant experience within a Hotel environment
- 2-years Opera Experience
- Hospitality Management Diploma advantageous
- Microsoft Suite

**DUTIES & RESPONSIBILITIES**
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
- Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
- Guest complaints and follow up - communicated to management
- Accept waitlist reservations, record and follow up on PMS



  • Camps Bay, South Africa Career Custodians Full time

    Are you a detail-oriented and highly organized individual with a passion for event planning and group reservations? Join our team at Village N Life Events as an Events Reservations and Groups Consultant and be part of creating memorable experiences for our clients. In this role, you'll play a crucial part in handling event inquiries, coordinating group...


  • Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Groups Reservations consultant to join their team. You will be responsible for calls,...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits. **Who we’re...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our clients busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Opera experience is essential - Minimum 4 years...


  • Camps Bay, South Africa Tych Business Solutions Full time

    Maintain a high level of customer service - Excellent written and verbal communication skills - Assist in investigating and resolving customer complaints - Promote and sell VNL products and services using up-selling and suggestive selling techniques - Quotations to be done accurately - Confirmations and pro-forma invoices issued on time and according to...


  • Camps Bay, South Africa Career Custodians Full time

    The Bay Hotel in Camps Bay is seeking a Travel Consultant to join our bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you! Reservations Consultants are responsible for all calls, reservations, and quotations for all properties within the Village & Life portfolio through the_ Travel Support...

  • Travel Consultant

    7 days ago


    Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and...


  • Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67278**Date Posted**: Posted 3 hours ago**Location**: Camps Bay**Job Title**: EVENTS & GROUPS CO-ORDINATOR (PEZ) - CAMPS BAY - WESTERN CAPE **SUMMARY** Assist the Manager in driving sales and the development of the Banqueting, Events, Groups and Food & Beverage products/outlets. Assist the Front Desk, Events and Food & Beverage team in...

  • Service Manager

    2 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    An exciting opportunity exists for a CONTRACT Restaurant Supervisor to join our dynamic team at The Bay Hotel, part of the Village N Life group, a leading and innovative Tourism and Hospitality group based in the beautiful Camps Bay. If you thrive in a company culture that focuses on growing their employees through amazing staff incentives and programs, this...


  • Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading tourism and hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. You must be able to work 2 Saturdays per month. Take your career to the next level by joining our team for this...

  • Host Manager

    3 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    Host Manager - An iconic hotel in Camps Bay is looking to employ a Host Manager to run the day-to-day operations. MINIMUM REQUIREMENTS: - Grade 12 or equivalent - Accommodation Certificate/ Hotel School diploma is advantageous - 3 - 5 Years Relevant Experience - Previous experience in the same or similar position in a 4/5 star hotel - Familiar with all...

  • Spa Receptionist

    4 weeks ago


    Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

    **Spa Receptionist/Back-up Therapist** **Job Summary**: We are looking for a socially focused, detail orientated and highly organised team player who can operate under pressure to welcome spa guests and manage reservations. **Organisational Positioning**: - **Department**:Spa - **Reporting to**:Spa Manager - **Liaising with**:Front Office; Housekeeping;...

  • Executive Housekeeper

    3 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    5 star Camps Bay Beachfront Hotel seeks a Receptionist on a CONTRACT basis for the busy season ahead. To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training...

  • Host Manager

    3 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    **Description** Host Manager - **Do you feel you have the skills to put the HOST back in HOS(t)pitality?** MINIMUM REQUIREMENTS: - Grade 12 or equivalent - Accommodation Certificate/ Hotel School diploma - 3 - 5 Years Relevant Experience - Previous experience in the same or similar position in a 4/5 star hotel - Familiar with all duties and procedures in...

  • Executive Housekeeper

    3 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. **Main purpose of the position**: To manage and control all Housekeeping standards laid down by the company,...

  • Executive Housekeeper

    3 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. **Main purpose of the position**: To manage and control all Housekeeping standards laid down by the company,...


  • Camps Bay, South Africa The Roberts Connexion Full time

    My client is looking for a technically focused, detail orientated and highly organised team member who can operate under pressure to evaluate and guide the revenue strategy of our properties within South Africa with the goal of maximizing hotel profits. MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED: - Must have at least 4 years experience in a 4* or 5*...

  • Debtors Controller

    4 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits. **Who We're...

  • On-site Host

    2 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    **Job Description & Requirements**: **To ensure measured, calculated and complete effective ownership of all departments in the Hotel.** **Information required for Performance Management **includes performance contracting, performance** **review, rating, individual learning plans (training and development) and career development. **Please note**: -...

  • Executive Housekeeper

    3 weeks ago


    Camps Bay, South Africa Career Custodians Full time

    Our Luxury Hotel in Camps Bay is seeking the best Executive Housekeeper to join their bespoke team! To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and...