Reservations Manager
5 months ago
Kendrick Recruitment is now seeking a Reservations Manager for a Luxury Lodge, Part of a Large Property Group, in the Okavanga Delta, Botswana. The position will be based from Camps Bay, Cape Town.
**Job Purpose**:Ensure the highest standards of performance and service in reserving accommodations and additional services.
**Minimum Experience and Qualifications Required**:
- Grade 12 certificate
- 2 years’ management experience or 5 years’ senior experience at a reputable operator
- Computer literacy (Microsoft Office: Outlook, Word, Excel)
- Knowledge of travel management processes
- Experience with Property Management Systems (Opera)
- Outstanding telephone manner and English language skills (verbal and written)
- Flexibility with working hours, including weekends and public holidays
- Exceptional attention to detail and organizational skills
- Customer service and interpersonal skills
- Basic understanding of the Delta's geography
**Advantageous Experience and Qualifications Desired**:
- Certification in travel or hospitality
- Exposure to Opera and various distribution systems
- Knowledge of Southern Africa safari destinations
**Key Performance Objectives**:
- Embody the company's mission and values, delivering exceptional service, and adhering to service standards.
- Manage the Junior Tour Operator/Team by ensuring floor presence during peak times, conducting staff interactions positively, and taking personal responsibility for guest and staff situations.
- Conduct 1:1s and appraisals, nurturing positive relationships with employees, supporting their learning and performance excellence, and implementing performance management tools.
- Ensure guests receive an exceptional experience by managing travel-related duties, maintaining relationships with departments, suppliers, and international sales managers, maximizing revenue opportunities, and accurately handling reservations and related administration.
Package:
- R40,000 DOE with Safari and Delta Reservations
Note: Preference given to employees from designated groups per Employment Equity Act.
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