Reservations Sales Administrator

1 week ago


Camps Bay, South Africa Tych Business Solutions Full time

Sales Administrator will support all Travel Support Managers in terms of:

- Filling in when the support team are out of the office
- Assisting the Managers with any required administration duties
- Assisting management with updating system and reporting
- Acquiring and maintaining office supplies

**Customer Relations**
- Maintain a high standard of customer service and excellent communication skills

**Sales**
- Promote and Sell the clients services using up-selling and suggestive selling techniques when needed.
- Maintain a high level of product and service knowledge about all properties/products.
- Confirmation and pro forma invoices processed and issued on time according to procedures and payment schedules

**Reservations**
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately
- Process amendments to reservations such as extensions, early departures, etc
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guest special requests to meet and exceed guests expectations
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the property portfolio, ensuring that the trade bookings are confirmed
- Communication of any special / VIP bookings to Reservations Manager and Front Office.



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