Reservations Consultant

4 weeks ago


Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company based in Camps Bay.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform.

**Minimum requirements**
- Matric
- Accommodation certificate / Hotel School Diploma is advantageous
- Minimum 2 years experience in a similar position withing the luxury hotel sector
- Familiar with the duties and responsibilities of the reservations department in a hotel

**Duties and responsibilities**
- Property knowledge of all Village N Life brands and products
- Maintain a high level of customer service
- Excellent written and verbal communication skills
- Assist in investigating and resolving customer complaints
- Promote and sell VNL products and services using up-selling and suggestive selling techniques
- Quotations to be done accurately
- Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules
- Follow up and hand over of all details of groups to property management and events to the relevant operations manager
- Accurately record and process reservations from all channels on to the OPERA system
- Booking of transfers
- Process amendments to reservations, e.g. extensions, early departures etc.
- Manage No Show's
- Dealing with special requests
- Liaise with credit and finance departments if credit approval is needed
- Follow up on provisional bookings
- Accept waitlist reservations, record and follow up on PMS
- Complete monthly OTA reconciliations

Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.



  • Camps Bay, South Africa Tych Business Solutions Full time

    Our client in Camps Bay, Western Cape, South Africa is seeking for a Reservations Consultant to join their busy team. The reservations consultant will be responsible for all calls, reservations and quotations. **Requirements**: - Matric - Accommodation certificate / Hotel School Diploma is advantageous, - Minimum 2-3 years’ experience in a similar...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Reservations consultant to join their team. You will be responsible for calls,...


  • Camps Bay, South Africa Tych Business Solutions Full time

    Reservations Consultants are responsible for all calls, reservations and quotations for all properties within our clients portfolio. Group Reservations experience is essential to be considered for the position **MINIMUM REQUIREMENTS** - 3 years group consultant experience within a Hotel environment - 2-years Opera Experience - Hospitality Management...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our clients busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Opera experience is essential - Minimum 2 years...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio through the Travel Support Channel platform. **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Minimum 4...


  • Camps Bay, South Africa Tych Business Solutions Full time

    Reservations Consultants are responsible for all calls, reservations and quotations for all properties within our clients portfolio. Group Reservations experience is essential to be considered for the position **MINIMUM REQUIREMENTS** - 3 years group consultant experience within a Hotel environment - 2-years Opera Experience - Hospitality Management...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits. **Who we’re...


  • Camps Bay, South Africa Tych Business Solutions Full time

    We are seeking a Reservations Consultant to join our clients busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio **Minimum requirements** - Matric - Accommodation certificate / Hotel School Diploma is advantageous - Opera experience is essential - Minimum 4 years...


  • Camps Bay, South Africa Tych Business Full time

    Product Knowledge - Property Knowledge of all Client trade products - Policies and Procedures - Sub Brands - **Details/terms of sub-brands within the Client portfolio**: - **Superior product knowledge is vital** - Product knowledge is a responsibility not a functionCustomer Relations - Maintain a high standard of customer service and excellent communication...


  • Camps Bay, South Africa Career Custodians Full time

    Are you a detail-oriented and highly organized individual with a passion for event planning and group reservations? Join our team at Village N Life Events as an Events Reservations and Groups Consultant and be part of creating memorable experiences for our clients. In this role, you'll play a crucial part in handling event inquiries, coordinating group...

  • Group Reservations

    4 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Groups Reservations consultant to join their team. You will be responsible for calls,...


  • Camps Bay, South Africa Tych Business Solutions Full time

    Maintain a high level of customer service - Excellent written and verbal communication skills - Assist in investigating and resolving customer complaints - Promote and sell VNL products and services using up-selling and suggestive selling techniques - Quotations to be done accurately - Confirmations and pro-forma invoices issued on time and according to...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Online Reservation Consultant is responsible for all calls, reservations made through Online Travel Agents for all properties within the client’s portfolio. **Responsibilites**: - Process amendments to reservations such as extensions, early departures, etc and ensure these are updated and inline on each system, both OTA and PMS (Opera) - All reservation...


  • Camps Bay, South Africa Career Custodians Full time

    Reservations Consultants with online focus are responsible for all their own Airbnb channel management, effective communication both internally and externally and must have superior product knowledge of their units listed. They should also have a good understanding of the broader Village & Life portfolio **Generic Competencies**: attention to detail and...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through staff incentives and career development, this is the company for you. We have an exciting opportunity for a FIT and Groups Reservations consultant to join our busy team. **Minimum...


  • Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67548**Date Posted**: Posted 6 hours ago**Location**: Camps Bay**Job Title**: FIT AND GROUP RESERVATIONS CONSULTANT - CAMPS BAY - WESTERN CAPE **SUMMARY** **MINIMUM REQUIREMENTS** QUALIFICATION: Matric Certificate, Applicable Qualification in Hospitality and Tourism not essential, not preferred. EXPERIENCE: Minimum of 2 years’ experience in...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    Our client is a 5 star hotel group based in Camps Bay seeking an experienced Central Reservations Agent to join their team. - Applicable Tertiary Qualification Industry related will be advantageous - Minimum of 2 years’ experience in the same or similar position in a luxury hotel group sector. - Familiar with all duties and procedures in the Reservations...


  • Camps Bay, South Africa HotelJobs.co.za Full time

    **Senior Reservations Consultant needed **for a hospitality group - travel division - based at one of the Prestigious Hotels in Cape Town. You will need 4 plus years experience working in a hotel setting, booking accommodation! Areas will include Hermanus, Camps Bay, Langebaan and Knysna. - Working hours - Winter shifts: 08h00 to 17h00, Peak Season: 10h00...

  • Travel Consultant

    4 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and...

  • Travel Consultant

    4 weeks ago


    Camps Bay, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Our Travel support team seeks a Travel Consultant to join their team. You will be responsible for calls, reservations and...