Product Consultant

4 months ago

Gauteng, South Africa Caterpillar Full time

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**What you will get up to**:
We have an exciting opportunity for a Product Consultant/Fleet Manager. In this role, you will be supporting and fulfilling specific contractual commitments in a profitable manner. These commitments include specific deliverables in equipment management, production optimization, safety, sustainability, and financial performance.

You will have the opportunity to work directly with customers and dealers, executive management, plant management and equipment operators and have primary responsibility for managing the dealer partnership assuring strong relations and profitable dealer results.

**Responsibilities will include, but not limited to**:

- Leading customer engagements and providing matrix leadership for contract execution.
- Achieving alignment of various parties at caterpillar, dealers, and key end-user personnel.
- Partnering with dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract.
- Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of caterpillar and dealer capability.

**Skills you will have**:
(A completed degree in engineering, and 5+ years Direct Field experience working with/for Caterpillar Dealers and/or Customers. Working knowledge of technology products, financial products, machines, product support, safety, and environment operations, preferably in the Mining industry)

**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Level Extensive Experience**:

- Facilitates creation of the 'right' products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
- Communicates and models the criticality of customer focus as an organizational strategy.

**Level Working Knowledge**:

- Obtains information about product and service linkages with other products and services elsewhere in organization.
- Researches the target market and how the product and services are sold and delivered.
- Explains current status, delivery alternatives and announced updates to products and services.
- Summarizes key features of major products or services in own unit.
- Assesses own unit's product alternatives, costs, and pricing.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

**Level Working Knowledge**:

- Applies an assigned technique for critical thinking in a decision-making process.
- Identifies, obtains, and organizes relevant data and ideas.
- Participates in documenting data, ideas, players, stakeholders, and processes.
- Recognizes, clarifies, and prioritizes concerns.
- Assists in assessing risks, benefits and consideration of alternatives.

**Level Working Knowledge**:

- Delivers helpful feedback that focuses on behaviours without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.

**Negotiating**:Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

**Level Basic Understanding**:

- Describes qualities of effective and ineffective negotiations.
- Explains the basic concepts of negotiating.
- Accesses organizational policies and practices for negotiating.
- Utilizes techniques for establishing rapport and building trust.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Level Working

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