Customer Service Consultant

2 months ago


Gauteng, South Africa 1 Life Insurance Full time

We require an Afrikaans speaking consultant.
- Facilitation of all inbound calls on a daily basis ensuring first call resolution
- Facilitation of all outbound calls on a daily basis
- Deals with all customer queries in a professional manner according to the SLA
- Administration:

- Accurate amendments to all policy information according to QA standards
- Accurate disclosure of product information according to QA standards
- Accurate and up-to-date systems knowledge
- Sending out of all relevant policy documents to customers
- Amendments and accurate disclosure of financial information related to the specific policy
- Maximisation of customer retention
- Builds and retains relationships with internal and external customers
- Manages Abandon Rate through maximum available time on a daily basis
- Deliver the Telesure Service Way through personal effort and through others.
- Deliver on Treating Customers Fairly principles in alignment with regulatory requirements



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