WFM Solutions Assistant

2 months ago

Cape Town, Western Cape, South Africa Shoprite Full time

Job Summary

The WFM Solutions Assistant will support the Group People Productivity team in delivering WFM solutions for Shoprite. Key responsibilities include schedule generation for stores, resolution of WFM-related queries, productivity data capture and maintenance, and overtime schedule capture. The successful candidate will also support the design and implementation of cost reduction strategies and generate routine and ad hoc productivity reports, dashboards, and presentations.

Key Responsibilities

  • Assist in generating schedules for stores.
  • Resolve WFM-related queries.
  • Maintain productivity information of applicable systems and databases.
  • Assist in capturing and processing of productivity and other related data.
  • Capture overtime schedules.
  • Support the design and implementation of cost reduction strategies.
  • Deliver solutions and services to the business.
  • Participate in enabling an innovative, agile, and employee-centric culture.
  • Participate in enabling an employee wellness culture.
  • Participate in enabling a culture of open and transparent communication.
  • Generate routine and ad hoc productivity reports, dashboards, and presentations.
  • Operate within the Group People Productivity budget.
  • Ensure adherence to Group People Productivity governance structures, policies, processes, frameworks, and procedures.
  • Ensure compliance with organizational and legislative governance frameworks, legislation, and standards.
  • Identify and mitigate WFM risks.
  • Participate in the integration and effective flow of work with other solution areas and business.
  • Identify opportunities for continuous improvement in Group People Productivity and WFM processes.

Requirements

  • Vocational, Diploma, or Degree in business management or equivalent.
  • 1-3 years in a Specialist: WFM Solutions or equivalent role.
  • Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to WFM Solutions.
  • Knowledge of HR policies, procedures, legislation, and regulations.

Skills and Abilities

  • Collaboration and Support: Supports cross-functional teamwork by sharing information and providing assistance.
  • Process and Technology: Demonstrates working knowledge of WFM processes, tools, and systems.
  • Data Gathering and Reporting: Collects and organizes WFM data to generate standard reports and dashboards.
  • Operational Coordination: Assists in the day-to-day coordination of WFM activities.
  • Adaptability and Agility: Embraces process improvements and changes to WFM systems.
  • Attention to Detail: Maintains a high level of accuracy and thoroughness when collecting, inputting, and verifying WFM data.
  • Problem-Solving and Troubleshooting: Demonstrates an analytical mindset to diagnose and resolve basic WFM-related issues.
  • Effective Communication: Communicates clearly and concisely, both verbally and in writing, to convey WFM-related information.
  • Business Understanding: Understands how WFM solutions support the organization's operational needs.
  • Continuous Learning: Stays up to date on WFM-related tools, technologies, and best practices.
  • Compliance and Ethics: Adheres to WFM-specific policies, procedures, and ethical standards.

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