WFM Scheduler

Job Title: WFM Scheduler ExpertJob Summary:At WNS Global Services, we are seeking an experienced WFM Scheduler to join our team.Key Responsibilities:Create schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAs.Maintain the Workforce Management (WFM)...

Job Title: WFM Forecasting and Scheduling AnalystLocation: Cape Town, South Africa (CBD)At ABC Worldwide, we are seeking a highly skilled WFM Forecasting and Scheduling Analyst to join our team. As a key member of our operations team, you will be responsible for developing and maintaining accurate forecasting models to predict staffing needs based on...

Purpose and ScopeThe WFM Solutions Assistant plays a pivotal role in supporting the Group People Productivity team in delivering WFM solutions that drive operational excellence across the organization. This role is responsible for schedule generation, WFM-related query resolution, productivity data capture and maintenance, and overtime schedule capture.Key...

Job Title: WFM Forecasting and Scheduling Strategy SpecialistJob Summary:ABC Worldwide seeks a skilled WFM Forecasting and Scheduling Strategy Specialist to develop and maintain accurate forecasting models, create and manage efficient scheduling, and monitor real-time performance metrics.Key Responsibilities:Forecasting: Develop and maintain complex...

Job SummaryThe WFM Solutions Assistant will support the Group People Productivity team in delivering WFM solutions for Shoprite. Key responsibilities include schedule generation for stores, resolution of WFM-related queries, productivity data capture and maintenance, and overtime schedule capture. The successful candidate will also support the design and...

Job OverviewWe are seeking a highly skilled WFM Solutions Coordinator to join our team at Shoprite. As a key member of the Group People Productivity team, you will play a vital role in delivering WFM solutions that drive business results.Key ResponsibilitiesAssist in the generation of schedules for stores, ensuring efficient deployment of resources.Resolve...

About the RoleWe are seeking a skilled WFM Solutions Assistant to join our team at Shoprite, where you will play a crucial role in delivering WFM solutions that drive operational excellence.Key Responsibilities:Assist in generating schedules for stores to ensure seamless day-to-day operations.Provide timely resolution to WFM-related queries, ensuring minimal...

Job Title: RTA - AnalystAt Telebest, we are seeking a highly skilled RTA - Analyst to join our team. The successful candidate will be responsible for creating and managing schedules for various projects, ensuring that we have the right resources in place at the right time to deliver exceptional customer experiences.Key Responsibilities:Schedule Creation and...

Job DescriptionThis role involves creating schedules based on forecast and actual trends to improve efficiency and enhance resource utilization. You will support real-time teams to manage and achieve Service Level Agreements (SLAs) by leveraging your expertise in Workforce Management principles, such as Erlang C.We are seeking an experienced professional...

Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal management of resources to meet the desired service levels.Key Responsibilities:Accurate attendance and absence updating on WFM...

Job Title: Group ManagerThe Group Manager will be responsible for leading the forecasting, planning, and resourcing function within our campaigns, as well as managing a team of Planners, Schedulers, and Real Time Administrators (RTA). The ideal candidate will have a strong understanding of workforce management principles, including Erlang C, and experience...

**Job Description:**We are seeking a highly skilled Real Time Analyst to join our team at WNS Global Services.Job Purpose:The successful candidate will be responsible for the real-time and intraday management of resources to ensure optimal staffing levels in our contact centers. This will involve working closely with the WFM team to forecast and schedule...

Job Title: Workforce Management AnalystTFG Human Resources is seeking a highly skilled Workforce Management Analyst to join their team.Develop business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment.Provide scheduling and forecasting solution that is aligned to business strategies and budgets.Collects and...

Job DescriptionA unique opportunity has arisen for a skilled Retail Staffing Analyst to join our team at TFG Human Resources.About the RoleWe are seeking an experienced professional to develop business staffing/scheduling plans, models and forecasting for the retail operations environment.Key responsibilities include providing scheduling and forecasting...

About the RoleWe are seeking a skilled Real Time Analyst to join our AWS Support Engineering team. As a valuable member of our team, you will be responsible for real-time monitoring and analysis of service levels and site performance.Key ResponsibilitiesReal-time monitoring and reporting of schedule deviations, such as absenteeism, late login, early logout,...

Job SummaryWe are seeking a highly skilled Assistant Manager to join our Workforce Management team at WNS Global Services. This role involves providing strategic support to our operations team, ensuring efficient resource planning and capacity management.Key ResponsibilitiesDevelop and maintain short and long-term forecast/capacity plans to ensure sufficient...

Job Title: Assistant ManagerJob Summary:We are seeking an experienced Assistant Manager to join our Workforce Management team at WNS Global Services. The successful candidate will be responsible for developing and maintaining short and long-term forecast/capacity plans, ensuring sufficient staff is available during peak periods, and analyzing historical call...

About the RoleWe are seeking a skilled Forecasting & Scheduling Analyst to join our Performance Team at Black Pen Recruitment. This is a full-time, permanent position based in Cape town, with onsite work.Job SummaryThe ideal candidate will have previous experience of similar WFM roles, working knowledge of Microsoft Excel, strong numerical and analytical...

Job SummaryWNS Global Services is seeking a skilled Senior Associate - Line Adherence to join our team. As a key member of our workforce optimization team, you will be responsible for real-time monitoring of line adherence and daily/intraday reporting.Key ResponsibilitiesMonitor line adherence in real-time and raise alarms for non-adherence to...