WFM Forecasting and Scheduling Analyst

Job Title: WFM Forecasting and Scheduling AnalystLocation: Cape Town, South Africa (CBD)At ABC Worldwide, we are seeking a highly skilled WFM Forecasting and Scheduling Analyst to join our team. As a key member of our operations team, you will be responsible for developing and maintaining accurate forecasting models to predict staffing needs based on...

Job Title: WFM Forecasting and Scheduling Strategy SpecialistJob Summary:ABC Worldwide seeks a skilled WFM Forecasting and Scheduling Strategy Specialist to develop and maintain accurate forecasting models, create and manage efficient scheduling, and monitor real-time performance metrics.Key Responsibilities:Forecasting: Develop and maintain complex...

Job Title: WFM SchedulerJob Summary:We are seeking a highly skilled WFM Scheduler to join our team at WNS Global Services. The successful candidate will be responsible for creating schedules based on forecast and actual trends, improving efficiencies, and enhancing resource utilization.Key Responsibilities:Develop and implement scheduling strategies to meet...

Job DescriptionThis WFM resource is responsible for Creating schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAsProcess related experience:Expert level understanding of Workforce management principles such as Erlang C etc.Extensive experience with short...

Job Title: WFM Scheduler ExpertJob Summary:At WNS Global Services, we are seeking an experienced WFM Scheduler to join our team.Key Responsibilities:Create schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAs.Maintain the Workforce Management (WFM)...

**About our Client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **Why should you choose our Client?** Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience...

Job DescriptionRed Ember Recruitment is looking for a Forecasting and Scheduling Analyst, in Cape Town, working as part of our Client’s Performance Team, and dedicated to a specific campaign, you will undertake resource planning activities across the long-, medium-, and short-term time frame. You will be responsible too ensure the creation of accurate...

Red Ember Recruitment is looking for a Forecasting and Scheduling Analyst, in Cape Town, working as part of our Client’s Performance Team, and dedicated to a specific campaign, you will undertake resource planning activities across the long-, medium-, and short-term time frame. You will be responsible too ensure the creation of accurate plans, and the...

Job Title: WFM Professional: Team Management and ForecastingJob Summary:We are seeking a skilled WFM Professional to join our team at WNS Global Services. As a WFM Professional, you will be responsible for managing teams and ensuring the accuracy and timeliness of deliverables.Key Responsibilities:Manage teams to ensure seamless forecasting and capacity...

**Position: Manager - WFM (BPO)** **Location: South Africa** **Employment type: Permanent** **Job type: Full time** **Main Responsibilities** - Supervising other WFM - Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience - Real-time monitoring...

**Job description** **Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of...

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi - faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate...

Purpose and ScopeThe WFM Solutions Assistant plays a pivotal role in supporting the Group People Productivity team in delivering WFM solutions that drive operational excellence across the organization. This role is responsible for schedule generation, WFM-related query resolution, productivity data capture and maintenance, and overtime schedule capture.Key...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

**Job Summary / Overview** As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job Title: RTA - AnalystAt Telebest, we are seeking a highly skilled RTA - Analyst to join our team. The successful candidate will be responsible for creating and managing schedules for various projects, ensuring that we have the right resources in place at the right time to deliver exceptional customer experiences.Key Responsibilities:Schedule Creation and...

Purpose of the Job The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal management of resources to meet the desired service levels.Key Responsibilities:Accurate attendance and absence updating on WFM...