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Deputy Manager

3 months ago

Cape Town, South Africa WNS Global Services Full time
Job Description

The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.

Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.

Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning

Excellent communication skill in oral and written

Experience in Client and Stakeholder management

Good Knowledge of MS-Office and Power BI

Good Knowledge of Budgeting and other metrics

Should have In-depth understanding of the various call center metrics and their impact on each other.

Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.


Qualifications

Grade 12

Collage or University Graduate


Additional Information

UK Shifts