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Customer Care Supervisor

2 months ago

Midrand, South Africa AFRIMART ONLINE (PTY) LTD Full time

**Duties and Responsibilities**
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Assist walk-in clients.
- Conducts preliminary investigations.
- Liaises with relevant parties to resolve complaints.
- Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Assist designated sales agents with admin work occasionally.
- Ensures service levels and performance is maintained in terms of the Company’s Mission, Vision and Statement.

**Knowledge / Experience / Skills / Abilities**
- Ability to withstand pressure and provide the clients/customers with above average services.
- Must at all times be diplomatic and assertive with customers/clients.
- Ability to overcome obstacles, make informed decisions and resolve customer problems.
- Ability to work independently and use initiative along with problem solving abilities.
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
- Must have 1 year online sales experience.
- Must have 3-5 years’ customer care experience
- Must be a good team player and achieve objectives as set out by manager.
- Must be meticulous in carrying out tasks/instructions etc.
- Must have interpersonal and telephone etiquette skills.

**Qualifications**
- Matric (Grade 12)
- Knowledge and experience of general sales journey
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, customers, service providers and stakeholders
- Advance ecommerce computer literacy
- Query resolution skills
- Customer orientated behavior
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
- Basic Microsoft Excel and Word

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

**Salary**: R13 000,00 - R15 000,00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Midrand, Gauteng (preferred)

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