Customer Service Consultant

1 week ago


Midrand, Gauteng, South Africa Digital Care South Africa Full time

Customer Service Consultant Job Description


We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.

This is a fixed term contract position for 6 months

Customer Service Consultant Responsibilities:

  • Listening to customer concerns and providing information, answers, or responses.
  • Obtaining and correctly recording customer information.
  • Reviewing and making changes to customer accounts.
  • Handling customer complaints and processing returns effectively.
  • Keeping records of customer interactions.
  • Ensuring customer satisfaction or escalating customer concerns.

Customer Service Consultant Requirements:

  • Ability to travel to Midrand, Gauteng on a daily basis.
  • Matric or equivalent
  • Spoken and written proficiency in English and two of the following languages isiZulu, Tswana, Sepedi, or Sotho
  • Good data entry and typing skills.
  • Strong working knowledge of computer software, specifically Microsoft office
  • Previous knowledge of CRM or customer service systems will be an added benefit
  • Excellent interpersonal, customer service, and communication skills
  • Good problemsolving skills.
  • A professional phone presence.

Job Types:
Full-time, Temporary

Contract length: 6 months

Pay:
R5 000,00 - R6 000,00 per month

Ability to commute/relocate:

  • Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English, isiZulu/Tswana/ Sepedi/ Sotho (required)
Application Deadline: 2024/05/31

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