Team Leader Customer Service and Telesales

2 weeks ago


Midrand, Gauteng, South Africa MCR – Medical and Management Corporate Recruiting Full time
Knowledge of the dental trade is desirable however not essential.

  • A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.
  • A minimum of 2 years team leader/supervisor experience
  • Can demonstrate a high level of commitment to customer care values when dealing with internal and external customers
  • Presents a professional image at all times particularly in communicating with prospective customers
  • Trained in use of needs analysis solution centric sales.
  • Numerical abilities and problemsolving attitude.

Duties:

  • Leading by example you will motivate, coach and encourage and inspire and support team to reach sales, gross profit targets and productivity targets.
  • By using a consultative sales approach to win new business and grow current business you will need to ensure that you and the team selfgenerates leads and opportunities to achieve targets.
  • You will support by monitor telephone statistics to ensure required call activity is achieved and ensure the team up sell and cross sell on orders to increase size and value.
  • You will work closely with our Call Centre Manager, National Sales Manager and field sales team to review and identify areas within sales that require improvement and development, working with measurable business objectives.
  • Ultimately, the team leader should be able to build a highperformance customer service team to ensure customer satisfaction as well as focus on growing a geographic area of customers in Telesales Consultant role.

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