Technical Administrator

4 weeks ago

Midrand, South Africa Salesworx Full time
Job Description
The Technical Administrator will be responsible for processing all admin for the Emergency Care Technical Team.

Areas of Responsibility: 

Quotes:
  • Process quotations as per RFQ’s received from the Field Service Engineer.
  • Ensure correct pricing quoted per modality, obtain selling prices for parts if required.
  • Follow up with customers on quotes sent and not yet accepted.

Technical Call Centre & General Admin: 
  • Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team.
  • Immediately create job card for the breakdown.
  • Follow up with Regional Team if no response/feedback received.
  • Monthly service planning with the Technical team and sub-distributors.
  • Update and distribute weekly job/invoice tracker.
  • Distribute weekly service/repair schedule.
  • Dealing with Agents, Sub-Distributors regarding queries, requests, sales orders etc.
  • Co-ordinate the administrative function between our Client, Customers and Sub-Distributors.
  • Keep up to date with warranty periods and processing of warranty claims.
  • Maintain a database of pipeline (quotes and queries), as well as an install base of units sold.

Processing Orders:
  • Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from the Government Institution before arranging for work to commence.
  • Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment with the customer for job to be done; Create job card as per scheduled appointment.
  • If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through Procurement. Ensure all necessary information is sent with the order.

Technical Admin Support: 
  • Transfer boot stock to Field Service Engineers on request.
  • Check stock levels after each transfer to ensure we have sufficient minimum stock on hand.
  • Schedule quarterly services with SLA customers and confirm appointments with the Technical Team.
  • Rectify Field Service Engineers’ inventory once they have provided feedback on parts used.

Authorising job cards and invoicing: 
  • Check Field Service Engineers job cards for all necessary information, query missing information with the relevant Field Service Engineer.
  • Job Cards to be authorised and sent to customer within 2 days of job completion.
  • Ensure that every SLA job card is allocated to the relevant SLA and that the correct product class is used when invoicing.
  • Invoice billable jobs in the same month of job completion, allocate to the correct Technical division.


RequirementsQualifications:
  • A Grade 12 certificate is the minimum requirement.

Experience Required: 

  • Previous experience would be beneficial, not a requirement.
  • Syspro and Qwix would be beneficial, not a requirement.
  • Computer literacy and proficiency in MS Office, including Excel is a requirement for this position.

Capabilities:  
  • Attention to detail with accuracy essential.
  • Ability to work under pressure and meet deadlines.
  • Ability to work effectively in a team and build strong relationships.
  • Efficient time-management.
  • Strong Communication Skills.


Benefits
  • Medical aid contribution 
  • Provident fund contribution 


Requirements
Qualifications: A Grade 12 certificate is the minimum requirement. Experience Required: Previous experience would be beneficial, not a requirement. Syspro and Qwix would be beneficial, not a requirement. Computer literacy and proficiency in MS Office, including Excel is a requirement for this position. Capabilities: Attention to detail with accuracy essential. Ability to work under pressure and meet deadlines. Ability to work effectively in a team and build strong relationships. Efficient time-management. Strong Communication Skills.

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