Dutch Speaking Contact Center Agent

3 weeks ago

Paardeneiland, South Africa iContact BPO Full time

We are looking for Dutch **native speakers **with relevant experience as a Telesales agent having commercial conversations (retention & up/cross sales calls) selling to Dutch telecom customers and prospects in a B2C environment.

**Who is TCMS?**

TCMS is an award winning & fast growing Dutch BPO Service Provider with 2 locations in the Netherlands and 2 locations in South Africa.

TCMS prides itself in its vision and approach to be an employer of choice for its staff. Through above average compensation & benefits, an ambitious and high performance culture and work ethic, we want to attract and work with the best in the business. Are you one of them? Then we are looking for you

**What are we looking for?**

For our Cape Town office, we are looking to recruit between 15-20 new employees in the next 2/3 months to work for one of our largest clients, a global telecom provider. We are looking for exceptional enthusiastic sales employees to join our team. If you are passionate about sales, have a knack for building rapport, and enjoy exceeding targets, this may be the perfect opportunity for you.

**Key Responsibilities**:

- Conduct inbound & outbound sales calls to existing customers and save them from leaving and/or sell them new products and services on top of the existing subscriptions and services they already buy from our client. You need to communicate commercially and describe the value of products and services offered.
- Build and maintain positive customer relationships by understanding their needs and providing tailored solutions.
- Meet and exceed sales targets and key performance indicators (KPIs) while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and sales activities in the CRM system.
- Stay up-to-date on product knowledge, market trends, and sales techniques.
- Collaborate with the sales team and management to achieve team goals and objectives.
- Handle customer inquiries, resolve issues, and provide exceptional service.
- Communicate with customers to understand their requirements and needs
- Offer solutions based on clients’ needs and capabilities
- Keep an updated customer database
- Adhere to common KPIs for your work
- Update client records

**Your qualifications**:

- Fluent in Dutch language (spoken & written at C1/C2 level), native highly preferred.
- Previous sales experience is preferred but not mandatory.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Results-driven and target-oriented mindset.
- Self-motivated, energetic, and confident.
- Ability to work in a fast-paced and dynamic environment.
- Ability to approach problems logically.
- Patient and friendly personality.
- Team player.
- Good time-management skills.
- Great interpersonal, communication and presentation skills.

**What we offer to our champions?**
- After induction training and first 2 months performing according to expectations, partial hybrid working from home is allowed.
- 27.500k rand gross base salary pm and ability to more than double that salary based on sales commissions.
- Working in a growing and dynamic company with a young international and diverse team all focused on serving our international clients.

**Why TCMS?**
- Competitive base salary and commission structure.
- Comprehensive training and ongoing support to help you succeed in your role.
- Opportunity for career growth and advancement.
- Collaborative and fun work environment.
- Exposure to a variety of industry-leading clients and products.

**Salary**: R32,400,000.00 - R60,000,000.00 per year

Ability to commute/relocate:

- Paardeneiland, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Dutch fluently? (required)

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