Outbound Debt Collections Agent

2 weeks ago

Paardeneiland, South Africa ITC Business Administrators Full time

**OUTBOUND COLLECTIONS AGENT**

Paarden Eiland, Cape Town

Basic Salary + Uncapped Commission

JOB ROLE
- To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.
- Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act (“NCA”) and the Company policies and procedures.

QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification with Maths Literacy is mandatory.
- Relevant tertiary qualification is an advantage.
- Minimum 6 months as a Debt Collection Agent in an Outbound Call Centre.
- Worked with targets and deadlines.
- Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
- Good knowledge on the DCA and NCA.

COMPETENCIES & SKILLS
- Computer Literate
- Excellent verbal and written communication skills with great listening skills.
- Outstanding telephone etiquette and interpersonal skills.
- Good typing and accuracy skills.
- Mathematical ability.
- Strong negotiations skills with the ability to handle objections and be assertive when required.
- Good general administration, planning and organizing, and time management skills.
- Tenacious, with ability to work autonomously and take accountability.
- Target driven and self-motivated.
- Team player.

TO APPLY

**Job Type**: Permanent

**Salary**: From R4 500,00 per month

Application Question(s):

- How many years of experience do you have as a Debt Collections Agent in an Outbound Call Centre?
- What is your basic salary expectation?
- How many years of experience do you have as a Call Centre Agent in an Outbound Call Centre?

Application Deadline: 2024/03/25
Expected Start Date: 2024/04/02

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