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Outbound Collections Agent
3 weeks ago
ITC Business Administrators
WE ARE HIRING - Outbound Collections Agents,
Address: 18 Cumberland Avenue, Paarden Eiland, Cape Town
Salary Basic + uncapped commission
ROLE
To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof
Ensuring high level collections at all times within the set parameters of the Debt Collectors Act (DCA) National Credit Act (NCA), and
the Company policies and procedures
QUALIFICATIONS AND EXPERIENCE
Minimum Matric qualification is mandatory
Relevant tertiary qualification is an advantage
Minimum 6 months as a debt collection agent in an outbound call centre.
Worked with targets and deadlines
Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
Good knowledge of the DCA and NCA.
COMPETENCIES AND SKILLS
Computer literate with food typing skills.
Excellent verbal and written communication skills with great listening skills.
Outstanding telephone etiquette and interpersonal skills.
Mathematical ability.
Strong negotiations skills with the ability to handle objections and be assertive when required.
Good general administration, planning and organising and time management skills.
Tenacious with ability to work autonomously and take accountability.
Target driven and self-motivated.
Team player.
**Job Type**: Permanent
**Salary**: From R4,500.00 per month
COVID-19 considerations:
Application Deadline: 2023/03/01
Expected Start Date: 2023/03/01
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