Outbound Collections Agent

3 weeks ago


Paardeneiland, South Africa ITC Business Administrators Full time

ITC Business Administrators

WE ARE HIRING - Outbound Collections Agents,

Address: 18 Cumberland Avenue, Paarden Eiland, Cape Town

Salary Basic + uncapped commission

ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof

Ensuring high level collections at all times within the set parameters of the Debt Collectors Act (DCA) National Credit Act (NCA), and

the Company policies and procedures

QUALIFICATIONS AND EXPERIENCE

Minimum Matric qualification is mandatory

Relevant tertiary qualification is an advantage

Minimum 6 months as a debt collection agent in an outbound call centre.

Worked with targets and deadlines

Analyse accounts and devise a collections strategy to resolve each case by collecting money due.

Good knowledge of the DCA and NCA.

COMPETENCIES AND SKILLS

Computer literate with food typing skills.

Excellent verbal and written communication skills with great listening skills.

Outstanding telephone etiquette and interpersonal skills.

Mathematical ability.

Strong negotiations skills with the ability to handle objections and be assertive when required.

Good general administration, planning and organising and time management skills.

Tenacious with ability to work autonomously and take accountability.

Target driven and self-motivated.

Team player.

**Job Type**: Permanent

**Salary**: From R4,500.00 per month

COVID-19 considerations:
Application Deadline: 2023/03/01
Expected Start Date: 2023/03/01



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