Technical Customer Support

2 weeks ago

Paardeneiland, South Africa iContact BPO Full time

**Exciting new job opening at TCMS South Africa**

**LOOKING FOR ENGLISH TECHNICAL SUPPPORT**

We are currently hiring for new experienced call center agents supporting our English speaking US and European customers. You will provide customer service for retail software and equipment in a first line tech support capacity.

**Introduction**:
This role will be a premise-based role spending 5 days / 40 hours a week in our **South Africa offices Cape Town at the iContact office in PAARDENEILAND.**

**Interviews**:
You will be interviewed in 2 rounds after receiving your up-to-date CV. The interviews will be followed up with the usual checks and 1 or 2 reference calls.

**Training & final Go/No-Go**:
After this process, if we are interested to welcome you in our growing team and you feel the same, you will receive a 4 week paid training. A solid training program, a good workflow tool and other supporting tools will be provided to you so you can provide excellent customer service to the customers of our client.

**Onboarding**:
After this 4 week training we will determine whether we can progress you to our service delivery team and offer you a full time contract (GO), or that we thank you for the efforts, pay you for the 4 weeks training and wish you success elsewhere (NO GO).

If you are hired, you will become part of an elite support squad and you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests.

This in turn allows you to work closely with multiple different teams of our client. We believe that customer support is more than just providing answers to our customers' questions, so together with the team you also focus on constantly improving our product. We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. Our customers' success is our success.

**What you’ll be doing**:

- Provide excellent customer experience through technical support;
- You will be the interface between the customer and our various departments;
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
- Properly document and track customer issues and resolutions;
- Follow escalation procedures as required;
- Liaise with team leaders to best handle day to day situations to better customer experiences;
- Handle miscellaneous duties and responsibilities as defined by management;
**What you need to bring**:
Our team is spread over the UK and Europe. Main purpose of this international team is to provide customer support for UK, North America and European business customers and guarantee an amazing customer experience.

We're looking for a **ENGLISH** Support Specialist who has experience with the following:

- Experience of customer service, ideally in a technical environment;
- Excellent communication skills in English (written and verbal);
- Strong attention to detail with an emphasis on customer service;
- Proven troubleshooting skills, especially when dealing with new or complex issues;
- Even better if you have, but not necessary
- Passion in technology;
- Familiarity with mac OS and iPad OS;
- Retail experience or Hospitality experience;
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

**What’s in it for you?**:

- Come live the brand experience of our client, it’s an amazing product and company to work for;
- Ability to do your job in a truly flexible environment.
- Genuine career opportunities in a company that’s creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

- An above average fixed salary per month (10.500 ZAR P/m based on previous work experience, general skill levels and professional seniority in the role)
- A possible performance-based bonus as a % on top of your fixed salary
- Access to a mental health online platform, counselling & coaching services
- Language classes & LinkedIn Learning license

**Where to from here?**:
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day.

Our client is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. Our client was founded in 2005, in Montreal’s gay village and the original members were all part of the local LGBTQ+ community. The ethos of our clients business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs together with our client.

**Who we are**:
Powering the businesses that are the backbone of the global economy, our cl

  • Technical Support Specialist

    3 weeks ago

    Paardeneiland, South Africa TCMS Solutions Full time

    **Exciting new job opening at TCMS South Africa!** **LOOKING FOR ENGLISH TECHNICAL SUPPPORT** We are currently hiring for new experienced call center agents supporting our English speaking US and European customers. You will provide customer service for retail software and equipment in a first line tech support capacity. **Introduction**: This role will...

  • Technical Support Specialist

    2 weeks ago

    Paardeneiland, South Africa TCMS Solutions Full time

    Exciting new job opening at TCMS South AfricaLOOKING FOR ENGLISH TECHNICAL SUPPPORTWe are currently hiring for new experienced call center agents supporting our English speaking US and European customers. You will provide customer service for retail software and equipment in a first line tech support capacity.Introduction:This role will be a premise-based...

  • Technical Support Specialist

    4 weeks ago

    Paardeneiland, South Africa Bloodhound Technologies (Pty) Ltd Full time

    **SKILLS & EXPERIENCE** - Grade 12 with a minimum of 2 years related experience - Valid driver’s licence and own vehicle - Computer literate and highly proficient MS package - Pastel Evolution experience advantageous - Strong technical background - Excellent interpersonal and relationship building skills - Strong verbal and written communication skills -...

  • Technical Support Specialist

    2 weeks ago

    Paardeneiland, South Africa Bloodhound Technologies (Pty) Ltd Full time

    SKILLS & EXPERIENCE Grade 12 with a minimum of 2 years related experience Valid driver's licence and own vehicle Computer literate and highly proficient MS package Pastel Evolution experience advantageous Strong technical background Excellent interpersonal and relationship building skills Strong verbal and written communication skills Strong attention to...

  • Technical Service Manager

    4 weeks ago

    Paardeneiland, South Africa Measured Ability Group Holdings Full time

    An engineering company specializing in the installations, repair, and maintenance of diesel engines and turbochargers for the marine, power, locomotive, and generator industries is looking for a Technical Service Manager to join their team in Montague Gardens, Cape Town. Duties & Responsibilities - Drive customer success by guiding the team to solve...

  • Technical Sales Executive

    2 hours ago

    Paardeneiland, South Africa Southern Shore Recruitment Full time

    **Sales Engineer** **Paarden Island** **Basic R20-25 000.00 with vehicle allowance, petrol, commission, pension and bonus.** We are recruiting for a Sales Engineer to identify and execute sales of leisure & commercial marine propulsion & auxiliary engines along with other related propulsion systems & marine products. **Requirements**: - Good...

  • Technical Service Manager

    2 weeks ago

    Paardeneiland, South Africa Measured Ability Group Holdings Full time

    An engineering company specializing in the installations, repair, and maintenance of diesel engines and turbochargers for themarine, power, locomotive, and generator industries is looking for a Technical Service Manager to join their team in Montague Gardens, Cape Town.Duties & Responsibilities Drive customer success by guiding the team to solve technical...

  • Technical Sales Executive

    2 weeks ago

    Paardeneiland, South Africa Southern Shore Recruitment Full time

    Sales EngineerPaarden IslandBasic R with vehicle allowance, petrol, commission, pension and bonus.We are recruiting for a Sales Engineer to identify and execute sales of leisure & commercial marine propulsion & auxiliary engines along with other related propulsion systems & marine products.Requirements: Good communication skills (at all levels) both verbal...

  • Billing Support Specialist:

    4 weeks ago

    Paardeneiland, South Africa TCMS Solutions Full time

    **Billing Support Specialist - APAC** **Purpose of the role** Reporting to the Billing Support Manager, this people-support role is responsible for helping our growing client base focus on what matters most by taking the reins on billing and subscription inquiries. The Billing Support team’s priority is to be a trusted partner for our client groups,...

  • Payment Support Specialist

    4 weeks ago

    Paardeneiland, South Africa TCMS Solutions Full time

    **Payment Support Specialist II** Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our...

  • Technical Sales Representative- Marine Industry

    2 weeks ago

    Paardeneiland, South Africa Southern Shore Recruitment Agency Full time

    Join an amazing team who work closely together with an open door policy. Sales of marine leisure & commercial diesel propulsion and auxiliary engines along with other related propulsion systems & marine products. **Requirements**: - Good communication skills - English and Afrikaans - Good computer skills - Valid driving license - Keen interest in...

  • Customer Service Manager

    1 week ago

    Paardeneiland, South Africa Mobelli Furniture + Living Full time

    Mobelli, a leading provider of high-end furniture and home décor, is seeking a Customer Delight Manager to join our team at our Paarden Eiland Showroom in Cape Town. As a Customer Delight Manager, you will play a pivotal role in providing high-level professional consultation to our diverse customer base, including retail customers, designers, decorators,...

  • IT Software Support Technician

    2 months ago

    Paardeneiland, South Africa Recruit4Success Full time

    A well-established printing and digital distribution company in Cape Town is seeking an IT graduate with practical experience to join their dynamic team. The colour management side of the business entails the supply and implementation of software products and is focused on sales and implementing relevant and exciting technologies for the print and packaging...

  • Billing Support Specialist:

    2 weeks ago

    Paardeneiland, South Africa TCMS Solutions Full time

    Billing Support Specialist - APACPurpose of the roleReporting to the Billing Support Manager, this people-support role is responsible for helping our growing client base focus on what matters most by taking the reins on billing and subscription inquiries. The Billing Support team's priority is to be a trusted partner for our client groups, including both...

  • Customer Delight Manager

    2 weeks ago

    Paardeneiland, South Africa Mobelli Furniture + Living Full time

    Purpose:To delight and wow our customers by providing them with high-level professional consultation, building relationships that encourage their lifetime affair with Mobelli. These customers will be retail customers, designers, decorators, architects, developers, and hospitality.The Role:Top Responsibilities: Handle customer queries and complaints, up until...

  • IT Software Support Technician

    3 weeks ago

    Paardeneiland, South Africa Recruit4Success Full time

    A well-established printing and digital distribution company in Cape Town is seeking an IT graduate with practical experience to join their dynamic team. The colour management side of the business entails the supply and implementation of software products and is focused on sales and implementing relevant and exciting technologies for the print and packaging...

  • IT Support, Data, and Systems Administrator

    1 week ago

    Paardeneiland, South Africa Smart Foods Full time

    **Company Background** At Smartfoods we are on a mission to build the fast food joint for the next generation, and disrupt the Fast-Food industry by helping consumers and restaurant owners to make better informed decisions, daily. #FIXFASTFOOD **How do we do it?** Run by its founders, we are a small team who have built a great business fast despite the...

  • Systems Support and Software Trainer

    3 weeks ago

    Paardeneiland, South Africa Smart Foods Full time

    **Company Background** At Smartfoods we are on a mission to disrupt the Fast-Food industry by helping consumers and restaurant owners make better informed decisions, daily. #FIXFASTFOOD **How do we do it?** Run by its founders, we are a small team who have built a great business fast despite the worst possible market conditions. We believe this is a...

  • Internal Sales Support

    2 weeks ago

    Paardeneiland, South Africa LED Lighting SA (Pty) Ltd Full time

    Responsibilities might include, but not limited to the following focus areas:Customers Ensure quick turnaround time for all customers (internal & external) regarding quick quotes, specification sheets and information flow.- Financial Check on customers credit status before releasing orders and ensure deposits and payments on cash deals are actioned before...

  • Office Manager

    7 days ago

    Paardeneiland, South Africa Job Crystal Full time

    A heating solution specialist company is seeking for a Personal Assistant to act as right-hand man / woman / person to the Business Owner. The right person for the job should have quite strong analytical abilities, combined with very good Excel knowledge and financial acumen (profits, markups, product costing, etc) **DUTIES & RESPONSIBILITIES, NOT LIMITED...