Payment Support Specialist

3 weeks ago

Paardeneiland, South Africa TCMS Solutions Full time

**Payment Support Specialist II**

Lightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to our customers but our internal Frontline agents who will be primarily receiving incoming calls from our customers.

**What you’ll be responsible for**
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management

**About our team**

The Payments Tier II support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place

**What you’ll be bringing to the team**
- 1-2 years of customer service experience
- Excellent verbal and written communication skills in English
- Ability to handle multiple outbound telephone calls
- Effective telephone communication skills, with the ability to conveying a customer-focused attitude
- Capable of managing multiple internal chats
- Proven experience in managing multiple priorities in a fast-paced environment
- Very strong organizational and decision-making skills
- Proven troubleshooting skills
- Openness to be working weekends and holidays

**Even better if you have, but not necessary**
- Computer hardware and networking experience
- Experience working with Payment Systems or in the payment processing industry
- Working knowledge of Mac OS X
- Retail/Restaurant or eCommerce experience
- Excellent verbal and written communication skills in English

**Who you are**
- We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
- You have a passion for creating great customer experiences
- You have great problem-solving skills
- You are a self-starter who also works well in a team environment
- You can follow direction
- You can adapt easily in a constantly evolving role

**What’s in it for you**
- An environment that encourages initiatives and leadership
- Fun activities with your teammates - be part of the Lightspeed family;
- Work with highly talented people who are as passionate about their craft as you are
- Tons of growth opportunities into technical, people management or customer oriented roles
- Amazing benefits & perks, including equity for all Lightspeeders

**About Us**

Lightspeed (TSX/NYSE: LSPD) powers the businesses that are the backbone of the global economy.

Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine in over 100 countries. Lightspeed has offices in Canada, the USA, Europe, Russia and APAC.

We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed

**Job Types**: Full-time, Part-time
Part-time hours: 32 per week

Ability to commute/relocate:

- Paardeneiland, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you speak German

**Language**:

- French, Dutch or German (required)

Application Deadline: 2023/06/16

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