Outbound Debt Collections Agent

2 weeks ago


Paardeneiland, South Africa ITC Business Administrators Full time

OUTBOUND COLLECTIONS AGENT
Paarden Eiland, Cape Town

Basic Salary + Uncapped Commission

JOB ROLE

  • To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.
  • Ensuring high level collections at all times within the set parameters of the Debt Collection Act ("DCA"), National Credit Act ("NCA") and the Company policies and procedures.
QUALIFICATIONS & EXPERIENCE REQUIRED

  • Minimum Matric qualification with Maths Literacy is mandatory.
  • Relevant tertiary qualification is an advantage.
  • Minimum 6 months as a Debt Collection Agent in an Outbound Call Centre.
  • Worked with targets and deadlines.
  • Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
  • Good knowledge on the DCA and NCA.
COMPETENCIES & SKILLS

  • Computer Literate
  • Excellent verbal and written communication skills with great listening skills.
  • Outstanding telephone etiquette and interpersonal skills.
  • Good typing and accuracy skills.
  • Mathematical ability.
  • Strong negotiations skills with the ability to handle objections and be assertive when required.
  • Good general administration, planning and organizing, and time management skills.
  • Tenacious, with ability to work autonomously and take accountability.
  • Target driven and selfmotivated.
  • Team player.

TO APPLY

Job Type:
Permanent

Salary:
From R4 500,00 per month

Application Question(s):

  • How many years of experience do you have as a Debt Collections Agent in an Outbound Call Centre?
  • What is your basic salary expectation?
  • How many years of experience do you have as a Call Centre Agent in an Outbound Call Centre?
Application Deadline: 2024/03/25

Expected Start Date: 2024/04/02

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