IT Service Desk Team Leader

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

**Contract: 6 Months** To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Input into the department strategy...

Job Title: MSOC Team LeaderAs a key member of the Numata MSOC team, you will play a crucial role in leading and managing a team of skilled service desk engineers to deliver exceptional customer experiences. Your primary responsibility will be to oversee the day-to-day operations of the service desk, ensuring that all client interactions are handled...

We are seeking a skilled IT Service Desk Team Member to join our team at IT Naledi Solutions. This role involves managing and resolving customer IT issues, maintaining accurate records, and collaborating with technical teams to resolve complex problems.The ideal candidate will have excellent communication and problem-solving skills, with a strong...

We are seeking a highly skilled Service Desk Manager to lead our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implementing and managing change to improve service deliveryDeveloping,...

We are seeking a skilled IT Service Desk Manager to support our Application Support teams across multiple work streams. The ideal candidate will be a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key Responsibilities:Implementing and managing change to improve service deliveryDeveloping,...

We are seeking a skilled Service Desk Manager to lead our Application Support teams across multiple work streams.This role is ideal for a high-energy achiever, leader, and planner who can own the standard operating procedure model for the Service Desk.Key responsibilities include:Implementing and managing change to improve efficiency and...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

Job specification Job title/position: IT Service Desk Lead Number of positions: 1 (one) Function and Business Unit: Infrastructure - IT Services: National (JHB Onsite) Description of the role and purpose of the job: The IT Service Desk Lead plays a critical role in providing advanced technical support and acts as a first point of escalation. Responsible...

We are looking for a Service Desk Manager to support Application Support teams across a few work streams. The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the standard operating procedure model for the Service Desk. What you’ll do: Implementing and managing...

We are looking for a Service Desk Manager to support Application Support teams across a few work streams.The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the standard operating procedure model for the Service Desk.What you’ll do:Implementing and managing...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

TalentCru is a leading staffing agency in the telecommunications industry.We are seeking an experienced Customer Service Team Leader to join our team on a limited 3-6 month contract with possible extension. The role offers a competitive salary and benefits package.Job Description:The Customer Service Team Leader will be responsible for the performance and...

Job Title: Operational Service LeaderAbout the Role:We are seeking a highly experienced Operational Service Leader to join our Pronto Labour Team. As a key member of our team, you will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

Our client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...

Job Description To manage the portfolio of non-performing loans and certain watchlist accounts that are identified as extremely high risk exposures requiring additional focus and aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time Team Management and Leadership - Lead and manage a team of administrators,...

Job Title: Service Desk AgentAt Liham Consulting Pty (Ltd), we are seeking a highly skilled and experienced Service Desk Agent to join our team.Key Responsibilities:Respond to service requests and incidents reported via various channels.Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.Assist users...