Team Leader

2 months ago

Johannesburg, South Africa FirstRand Full time

Job Description

To manage the portfolio of non-performing loans and certain watchlist accounts that are identified as extremely high risk exposures requiring additional focus and aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time

Team Management and Leadership
- Lead and manage a team of administrators, ensuring they are motivated, engaged and meeting performance targets.
- Provide regular coaching and feedback to team members to improve their skills and performance.
- Conduct performance appraisals and develop individualized development plans for their team members.
- Encourage team to cross skill and multi skill so that both the business and the people can benefit.
- Create a positive culture within your team that will make people feel safe/free to work with you in improving employee experience.

Customer Service Excellence
- Ensures that the team consistently delivers high quality service to customers, adhering to the bank’s service standards and protocols.
- Handle escalated customer queries and complaints, ensuring timely and satisfactory resolution.
- Monitor complaints and escalations and implement strategies to improve customer satisfaction

Operational Service Delivery
- Oversee daily operations to ensure efficient workflow, productivity and service delivery.
- Manage resource planning to ensure that there is adequate staff coverage to meet service demands.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Proactively raise operational inefficiencies in processes by identifying gaps and working hand in hand with the Operational manager and/or direct reports to create efficiencies.

Performance Monitoring and Reporting
- Track and analyse team performance KPIs.
- Prepare and present regular reports on team performance to management.
- Identify trends and areas for improvement and implement action plans to address them.
- Manage an average of 15 people.

Stakeholder Management
- Build and maintain strong relationships with internal stakeholders to ensure service delivery is met.
- Facilitate effective communication with external stakeholder (Vendors/Agencies)
- Collaborate with other team leaders within the business to share best practices and address common challenges.

Additional Experience:

- Excel (intermediate
- advanced) skills
- PowerPoint skills
- Presentation skills
- 1-2 years Team Leader experience,
- Hogan & Sigma navigation
- Commercial banking experience
- KYC knowledge will be an advantage.
- For RAF- Relationship banking experience will be an advantage

Adhoc requirements:

- 5-day work week (CRS),
- 6-day work week (Account opening & RAF),
- Upon business request, you will be required to work weekends (CRS),
- Hybrid work (Office based, 2-3 times per week),
- Desk performance reporting: daily, weekly, and monthly.

Team Management and Leadership
- Lead and manage a team of administrators, ensuring they are motivated, engaged and meeting performance targets.
- Provide regular coaching and feedback to team members to improve their skills and performance.
- Conduct performance appraisals and develop individualized development plans for their team members.
- Encourage team to cross skill and multi skill so that both the business and the people can benefit.
- Create a positive culture within your team that will make people feel safe/free to work with you in improving employee experience.

Customer Service Excellence
- Ensures that the team consistently delivers high quality service to customers, adhering to the bank’s service standards and protocols.
- Handle escalated customer queries and complaints, ensuring timely and satisfactory resolution.
- Monitor complaints and escalations and implement strategies to improve customer satisfaction

Operational Service Delivery
- Oversee daily operations to ensure efficient workflow, productivity and service delivery.
- Manage resource planning to ensure that there is adequate staff coverage to meet service demands.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Proactively raise operational inefficiencies in processes by identifying gaps and working hand in hand with the Operational manager and/or direct reports to create efficiencies.

Performance Monitoring and Reporting
- Track and analyse team performance KPIs.
- Prepare and present regular reports on team performance to management.
- Identify trends and areas for improvement and implement action plans to address them.
- Manage an average of 15 people.

Stakeholder Management
- Build and maintain strong relationships with internal stakeholders to ensure service delivery is met.
- Facilitate effective communication with external stakeholder (Vendors/Agencies)
- Collaborate with other team leaders within the business to share best practices and address common challenges.

Additional Experience:

- Excel (intermediate
- advanced) skills
- PowerPoint skills
- Pr

  • Team Leader

    3 months ago

    Johannesburg, South Africa Smollan Full time

    We are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...

  • Team Leader

    5 months ago

    Johannesburg, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...

  • Team Leader

    5 months ago

    Johannesburg, South Africa Webhelp Full time

    **Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...

  • Team Leader

    2 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    6 months ago

    Johannesburg, South Africa Yelani consultants Full time

    Yelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision

  • Team Leader

    6 months ago

    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...

  • Team Leader

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    5 months ago

    Johannesburg, South Africa Believe Resourcing Full time

    **About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...

  • Team Leader

    5 months ago

    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...

  • Team Leader

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

  • Operational Service Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    Job Title: Operational Service LeaderAbout the Role:We are seeking a highly experienced Operational Service Leader to join our Pronto Labour Team. As a key member of our team, you will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our...

  • Retentions Team Leader

    5 months ago

    Johannesburg, South Africa AllLife Insurance Full time

    AllLife is looking for a **dynamic and committed Retentions Team Leader** for our Johannesburg operation in Braampark. We want someone with a solid background in retaining customers in the life space or insurance space. Someone who is great at fostering a positive and family-oriented work culture. Key responsibilities include managing day-to-day...

  • Team Leader

    3 weeks ago

    Johannesburg, South Africa MSP Staffing LTD Full time

    Our client, a leading organization in the milk processing industry, is seeking a qualified Team Leader to join their team. This role offers an exciting opportunity to manage and supervise various departments, ensuring operational excellence and efficiency. Minimum Requirements: Completed Matric (Grade 12) certification. Bachelor of Technology in Production...

  • Team Leader

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards...

  • Culinary Team Leader

    1 week ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Culinary Team LeaderWe are seeking an experienced Culinary Team Leader for our Restaurant in Parkhurst.About the RoleThis is a fantastic opportunity to join our team as a Culinary Team Leader and contribute your expertise in kitchen management and food delivery. As a key member of our culinary team, you will be responsible for overseeing daily kitchen...

  • Team Leader-2

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader-2

    5 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    2 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To manage allocation and quality of work within area of responsibility Hello Future Team Leader, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Short Term insurance, you will be surrounded...

  • Sales Team Leader

    5 months ago

    Johannesburg, South Africa Callforce Direct Full time

    CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role...