Retention Specialist
6 months ago
**Retention Specialist**
***
**Location: Green Point, Cape Town (Hybrid)**
**Salary: R360k - R453k per annum**
**About the Role**:
The Retention Specialist is responsible for creating, implementing and analysing retention campaigns across all channels and at all stages of the customer lifecycle in order to retain customers and maximise customer lifetime value.
**Requirements**:
Relevant Tertiary Qualification advantageous
3+ years’ experience in a marketing role with retention campaign exposure
Understanding of retention performance metrics and data analytics
Experience in working with retention software, databases and tools
Sporting knowledge and general casino games knowledge
Good English writing skills
Good communication and organizational skills
**Responsibilities**:
Maximise conversion from registration to first time deposits (FTDs).
Onboard and educate FTDs to encourage further deposits.
Identify and prioritise accounts that show early value.
Retain valuable active accounts in order to maximise customer lifetime value.
Reactivate valuable inactive accounts.
Implement automated, multichannel CRM flows across all customer lifecycle stages.
Analyse and optimize all campaigns on an ongoing basis.
Report on findings / learnings.
-
Retention Specialist
6 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client operates local-focused sportsbooks, virtual games and casino sites, and an online poker cardroom. Overall, the company has over 2.5 million registered customers in 200 countries, who place over one million bets (casino, poker, sports and virtual games) per day and they are looking for a Retention Specialist to join their Team. **Job...
-
Retention Specialist
2 months ago
Cape Town, South Africa Yellosa Full timeAre you ready to immerse yourself in the fast-paced world of online sports betting and make a tangible impact? We’re searching for a Retention Specialist in Cape Town who’s passionate about driving customer loyalty through engaging, data-driven campaigns. If you thrive on optimizing strategies, experimenting with innovative retention techniques, and...
-
Retention Specialist
2 months ago
Cape Town, South Africa Initiate International Full timeAre you ready to immerse yourself in the fast-paced world of online sports betting and make a tangible impact? We’re searching for a Retention Specialist in Cape Town who’s passionate about driving customer loyalty through engaging, data-driven campaigns. If you thrive on optimizing strategies, experimenting with innovative retention techniques, and...
-
Retention Specialist
2 months ago
Cape Town, South Africa Initiate International Full timeAre you ready to immerse yourself in the fast-paced world of online sports betting and make a tangible impact? We’re searching for a Retention Specialist in Cape Town who’s passionate about driving customer loyalty through engaging, data-driven campaigns. If you thrive on optimizing strategies, experimenting with innovative retention techniques, and...
-
Retention Specialist
5 months ago
Cape Town, South Africa Megan Frg Consulting Full time**Location**: Green Point, Cape Town (Hybrid) **Salary**: R360,000 - R453,000 per annum **About the role**: The Retention Specialist is responsible for creating, implementing and analysing retention campaigns across all channels and at all stages of the customer lifecycle in order to retain customers and maximise customer lifetime...
-
Membership Retention Specialist
7 days ago
Cape Town, Western Cape, South Africa Virgin Active South Africa Pty Ltd Full timeOverviewThe Membership Retention Specialist will play a crucial role in ensuring the long-term success of Virgin Active members. This position requires an individual who is passionate about delivering exceptional customer experiences and driving business growth through strategic retention strategies.Job SummaryWe are seeking a highly motivated and...
-
Customer Retention Specialist
1 month ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob Title: Customer Retention SpecialistReports to: Head of Retentions / Head of SalesSalary: R21 000 - R25 000 (+ Incentive)Location: Cape Town, HybridAbout Us:The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the UK.Role Overview:We are looking for a Customer Retention Specialist to focus on maintaining strong...
-
Retention Specialist
6 months ago
Cape Town, South Africa Initiate international Full timeAre you a master at keeping the excitement alive? We’re searching for a talented **Retention Specialist** to join an international **iGaming** company in **Cape Town**. You’ll be the master of player engagement, orchestrating strategies that enhance player satisfaction and loyalty. If you’re passionate about creating unforgettable gaming experiences...
-
Retention and Marketing Specialist
4 hours ago
Cape Town, South Africa LulaBet Full timeJob title : Retention and Marketing SpecialistJob Location : Western Cape, Cape TownDeadline : December 14, 2024Quick Recommended Links Jobs by Location Job by industries Job Overview: The Retention and Marketing Specialist will be integral to our marketing team, focusing on customer retention strategies and executing targeted, high-impact direct...
-
Retention and Marketing Specialist
3 weeks ago
Cape Town, South Africa LulaBet Full timeJob DescriptionJob Overview:The Retention and Marketing Specialist will be integral to our marketing team, focusing on customer retention strategies and executing targeted, high-impact direct marketing campaigns. This role combines technical acumen with campaign strategy, content management, and audience insights to maximize customer engagement, drive...
-
Customer Retention Specialist
4 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob Title: Junior Retentions RepresentativeAbout The Legends Agency:We are a reputable agency that specializes in recruitment for various industries, including fintech. Our client is a fast-growing lending institution that provides financial solutions to small and medium-sized businesses.Job Overview:The Legends Agency is seeking a Junior Retentions...
-
Customer Retention Strategist
1 month ago
Cape Town, Western Cape, South Africa Initiate International Full timeImmerse yourself in the fast-paced world of online sports betting and drive customer loyalty through engaging, data-driven campaigns. As a Retention Specialist at Initiate International, you will be responsible for executing high-impact retention campaigns across channels like email, SMS, and push notifications. Your key responsibilities will include:Key Job...
-
Retention and Marketing Specialist
3 weeks ago
Cape Town, South Africa LulaBet Full time**Company Description** We are a leading iGaming and Sportsbook operator based in Cape Town, dedicated to providing a top-tier, world-class betting experience. Our commitment to innovation, customer service, and quality has made us a go-to destination for gaming enthusiasts. As part of our growth, we’re seeking a passionate and skilled **Retention and...
-
Customer Relationship Manager
2 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full time**About The Legends Agency**The Legends Agency is a fast-growing fintech lending to small and medium-sized businesses in the UK, helping them achieve their goals through innovative solutions.**Job Overview**We are seeking a skilled Customer Relationship Manager - Retention Specialist to maintain strong relationships with existing and past customers. As a key...
-
Retention Marketing Expert
3 weeks ago
Cape Town, Western Cape, South Africa LulaBet Full timeLulaBet is seeking a skilled Retention and Marketing Specialist to join our marketing team. This exciting role will focus on developing and executing customer retention strategies across multiple digital channels.Job DescriptionWe are looking for a highly motivated individual with a proven track record in technical marketing, preferably in the i-gaming or...
-
Head of Member Engagement
3 months ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time**Your Purpose...** - At Virgin Active, we change people’s lives for the better through wellness. We help members live longer, healthier, happier lives - what could be more inspiring? There are few companies that have as much of a positive effect on customers as Virgin Active, and that’s a privilege and a responsibility. - Your core purpose will be...
-
Head of Member Engagement
1 month ago
Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full timeYour Purpose... - At Virgin Active, we change people’s lives for the better through wellness. We help members live longer, healthier, happier lives – what could be more inspiring? There are few companies that have as much of a positive effect on customers as Virgin Active, and that’s a privilege and a responsibility. - Your core purpose will be to: -...
-
Loyalty Campaign Specialist
7 months ago
Cape Town, South Africa Initiate international Full timeWe’re on the lookout for a driven and meticulous Loyalty Program Specialist to join our client’s energetic Yield & Retention Marketing team in Cape Town. The perfect fit will lead the creation, execution, and oversight of our customer loyalty initiative in the online sports and casino gaming sphere. Reporting to the CRM Manager, this position requires...
-
Workplace Placement Specialist
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeJob TitleWorkplace Placement Specialist - West CoastAbout the RoleWe are seeking a skilled Workplace Placement Specialist to join our team at West Coast Personnel. In this role, you will be responsible for cultivating and maintaining strong relationships with host employers, ensuring successful learner placements and retention.Key ResponsibilitiesCultivate...
-
Retention Specialist
6 months ago
Cape Town, South Africa LulaBet Full timeCompany Description We are a top-tier I-gaming and Sportsbook operator based in Cape Town. Our aim is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting company looking for passionate people to join us. Do you thrive in...