Experience Host/guide
4 months ago
As one of the top tourist destinations in the country, the Franschhoek Wine Tram offers a unique experience to both international and domestic clients wishing to experience the Cape Winelands.
We are seeking a skilled host/guide for the business. Host/Guides are to provide excellent levels of care and service to all visitors - striving to create a tailored experience for each visitor, as a proactive and engaged member of the team. At all times ensure that visitors have a safe and enjoyable visit, in accordance with the Visitor Experience operating guidelines.
Host/Guides undertake a stewarding role as requested and under the direction of the Service Manager or designated manager. This will include checking tickets, directing visitors, answering questions and making sure that all areas are clean and presentable.
**Key Responsibilities**:
- Effectively communicate with the service team and guests.
- Work with guests to ensure correct and accurate communicate is provided to facilitate their experience.
- Welcome and advise visitors on service.
- Provide assistance in other departments as and when required
- Pro-actively build good product knowledge.
- Conduct daily checks within the service department.
- Contribute the success of the service team through attention to detail and commitment to the role as directed by management.
**Qualifications and Skills**:
- Completed National Senior Certificate (NSC).
- Minimum of 3 years of experience in customer service or hospitality
- Able to use of Microsoft Office tools (Excel and Outlook).
- Problem-solving skills and capacity to work under pressure.
- Excellent communication and interpersonal skills.
**Salary**:Market-Related
**Important to note**: Test Gorilla is utilised through this hiring process. Expect invitations to be sent to your mail address requiring your attention. Kindly ensure you mail address on your CV is correct and that you check your spam folder/s in the event assessment/s gets misallocated, thereby unduly delaying the recruitment process.
Assessment will be as follows:
1. Personality Assessment
2. Cognitive Assessment
3. Skills Assessment
Ability to commute/relocate:
- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)
-
Tour Guide/ Experience Host
4 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeThe individual needs to be passionate about the Hospitality/Tourism industry. They need to be committed to providing the highest level of customer service and have the ability to stay calm and handle difficult situations confidently and sensitively. We operate on a 7-day basis including Public Holidays, thus you will be required to work weekends and public...
-
Experience Host/guide
5 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeThe individual needs to be passionate about the Hospitality/Tourism industry. They need to be committed to providing the highest level of customer service and have the ability to stay calm and handle difficult situations confidently and sensitively. We operate on a 7-day basis including Public Holidays, thus you will be required to work weekends and public...
-
Wine Tour Hosting
6 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeAre you passionate about the world of wine and eager to create memorable experiences for visitors? The Franschhoek Wine Tram, a leading tourism company located in the enchanting Franschhoek region, is seeking dynamic and service-oriented Wine Tour Hosts to join our team. **Key Responsibilities**: - Provide exceptional care and service to visitors, ensuring...
-
Tour Guide
5 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeThe individual needs to be passionate about the Hospitality/Tourism industry. They need to be committed to providing the highest level of customer service and have the ability to stay calm and handle difficult situations confidently and sensitively. **Responsibilities**: - To provide excellent levels of care and service to all visitors - striving to create...
-
Hosting in Wine
5 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeAre you driven by a deep passion for the world of wine, and do you have a strong desire to craft unforgettable experiences for visitors? The Franschhoek Wine Tram, a prominent tourism company nestled in the captivating Franschhoek region, is actively seeking dynamic and service-oriented individuals to fill the role of Wine Tour Hosts and contribute toward...
-
Hosting in Wine
5 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeAre you driven by a deep passion for the world of wine, and do you have a strong desire to craft unforgettable experiences for visitors? The Franschhoek Wine Tram, a prominent tourism company nestled in the captivating Franschhoek region, is actively seeking dynamic and service-oriented individuals to fill the role of Wine Tour Hosts and contribute toward...
-
Tour Guide La Residence
4 months ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Tour Guide at La Residence accompanies our hotel guests to local tourist attractions in the wine regions and the Cape Peninsula; they provide information about history, culture, fauna and flora, and any other insights that ensures we offer a superior, personalised service. The Tour Guide plays a hugely important role in ensuring that The Royal Portfolio...
-
Wine Tour Host Position at Franschhoek Wine Tram
5 months ago
Franschhoek, South Africa Franschhoek Wine Tram Full timeAre you passionate about wine and enthusiastic about creating memorable experiences for visitors? The Franschhoek Wine Tram, a leading tourism company in the stunning Franschhoek region, is looking for dynamic, service-oriented individuals to join our team as Wine Tour Hosts. Key Responsibilities: - **Provide Exceptional Visitor Care**: Ensure each guest...
-
Field and Activity Guide
5 months ago
Franschhoek, South Africa JSM Business Services Full timeWe are looking for a field and activity guide who is passionate about nature, outdoor activities, mountain biking, fly-fishing, 4X4 drives and someone who loves sharing stories with guests and tourists. **Requirements**: - Post-school qualification in tourism, nature conservation or related field. - At least five years’ experience in the tourism...
-
Field and Activity Guide
5 months ago
Franschhoek, South Africa JSM Business Services Full timeOur client is looking for a field and activity guide who is passionate about nature, outdoor activities, mountain biking, fly-fishing, 4X4 drives and someone who loves sharing stories with guests and tourists. **Requirements**: - Post-school qualification in tourism, nature conservation or related field. - At least five years’ experience in the tourism...
-
Restaurant Supervisor
2 months ago
Franschhoek, South Africa IGrow Wealth Investments Full time**Job Summary**: The Restaurant Supervisor is responsible for assisting in the smooth operation of the restaurant by supervising the staff, ensuring high-quality customer service, maintaining cleanliness and food safety standard, The role requires strong leadership skills, attention to detail, and a focus on delivering excellent dining experiences. **Key...
-
Restaurant Manager
5 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**OVERVIEW**: Efficient and effective running of the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction. **JOB REQUIREMENTS**: - Guest satisfaction in all aspects of food & beverage service. - Liaising and hosting of guests, ensuring that all their requests are met and feedback...
-
Wine Club Operations Coordinator
2 weeks ago
Franschhoek, South Africa Vine Recruitment Full timeJob SummaryWe are seeking a highly organized and detail-oriented Wine Club Administrator to join our team at Vine Recruitment. The successful candidate will be responsible for processing orders and membership, maintaining/updating our e-commerce platform, and performing administrative duties such as mailing list data entry and mining of information....
-
Restaurant Manager
5 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeKendrick Recruitment are seeking a passionate Restaurant Manager for a 5* Luxury Hotel in the luscious mountains of Franschhoek to join a team of magic makers! OVERVIEW Efficient and effective running of the restaurant, ensuring the hig hest service standards are maintained in all aspects of th e operation with maximum guest satisfaction. WHAT’S MY CO...
-
Restaurant Manager
5 months ago
Franschhoek, South Africa HotelJobs.co.za Full timeHigh end 5* property just outside of Franschhoek is looking for an experienced Restaurant Manager to efficient and effectively run the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction. - Guest satisfaction in all aspects of food & beverage service. - Liaising and hosting of...
-
(3 Days Left) Wine Club Administrator
2 weeks ago
Franschhoek, South Africa Jobted ZA C2 Full timeRequirements: 2 3 years experience in a similar position Strong and effective written and verbal communications skills. Possess a positive, friendly attitude and the ability to work in a team environment and in an individual capacity. Proficient with e-Commerce/CRM applications, Microsoft Word, Excel and Outlook. Excellent planning , organisational and...
-
Franschhoek, South Africa Jobted ZA C2 Full timeRequirements: 2 â 3 yearâs experience in a similar position Strong and effective written and verbal communications skills. Possess a positive, friendly attitude and the ability to work in a team environment and in an individual capacity. Proficient with e-Commerce/CRM applications, Microsoft Word, Excel and Outlook. Excellent planning ,...
-
Gardener
5 months ago
Franschhoek, South Africa JSM Business Services Full time**Requirements**: - A completed National Senior Certificate qualification (matric / grade 12). - At least three years’ practical experience. - Ability to work in a team but also independently, whilst maintaining high standards. - Excellent interpersonal and communication skills. - Fluent in Afrikaans and English. - Must be organised and able to plan...
-
Duty Manager Franschhoek
2 months ago
Franschhoek, South Africa HotelJobs.co.za Full time**JD Specialized Recruitment is** currently partnering with an exclusive and intimate 5* Boutique Hotel in Franschhoek, who are currently looking for a highly guest centric and organized **DUTY MANAGER **to join their team. **-**PLEASE NOTE -**This is a live-out position, applicants should already reside in the area or be willing relocate to...
-
Restaurant Manager La Residence
5 months ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Restaurant Manager is responsible for overseeing all aspects relating to service and operations of the food and beverage areas and offerings at La Residence. Working alongside a very exciting Executive Chef with a strong focus on sustainability and focusing on local and indigenous produce, this is a very exciting time to join the team. The role is a...