Restaurant Manager

7 months ago


Franschhoek, South Africa HotelJobs.co.za Full time

**OVERVIEW**:
Efficient and effective running of the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction.

**JOB REQUIREMENTS**:

- Guest satisfaction in all aspects of food & beverage service.
- Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately.
- Achievement of budgets and cost controls without negatively impacting the guest experience.
- Proactivity in maximising sales and revenue and generating new service ideas and products in line with current trends.
- Training, development and leadership of the team, and ensuring the team have excellent product knowledge.
- Maintaining the highest level of hygiene as per Company standards.
- Completion of all restaurant-related admin and reports.,

**PERSONAL CRITERIA**:

- Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.
- Upselling/coaching skills.
- Practical, hands-on approach and leads by example.
- Ability to host and comfortably engage with guests.
- Excellent communication skills (team and guests alike).
- Organised and structured approach.
- Energy and passion with a sense of fun.
- Excellent observation skills/ attention to detail
- Works well under pressure, flexible and can take initiative

**QUALIFICATIONS & EXPERIENCE**:

- Experience within a 5* hotel/property.
- Budgeting, procurement and cost control
- Strong background in customer service.
- Excellent wine knowledge.
- Strong training/coaching background.


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