Tour Guide

6 months ago

Franschhoek, South Africa Franschhoek Wine Tram Full time

The individual needs to be passionate about the Hospitality/Tourism industry. They need to be committed to providing the highest level of customer service and have the ability to stay calm and handle difficult situations confidently and sensitively.

**Responsibilities**:

- To provide excellent levels of care and service to all visitors - striving to create a tailored experience for each visitor, as a proactive and engaged member of the team. At all times to ensure that visitors have a safe and enjoyable visit, in accordance with the Visitor Experience operating guidelines.
- To undertake a stewarding role as requested under the direction of the Service Manager or designated manager. This will include checking tickets, directing visitors, answering questions and making sure that all areas are clean and presentable.
- In addition to regular Host duties, Ticket Office trained team members will be expected:

- To work in the Ticket Office, advising visitors on ticket purchase
- To welcome and advise visitors on service
- To pro-actively build good product knowledge
- To keep the Ticket Office and admissions areas presentable, clean and tidy.

**Requirements**:

- Must reside in the Franschhoek/Paarl/Stellenbosch Area or able to commute.
- Must have a valid license
- Must have own Transport
- Must be fluent in English
- Must have Matric Certificate
- Must have experience in Tourism/Hospitality Sector
- Tourism Guide Qualification will be advantageous

Ability to commute/relocate:

- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hospitality/Tourism: 1 year (required)

**Language**:

- English (required)

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