
Restaurant Manager
4 weeks ago
We have an exciting opportunity for a Restaurant Manager for our Wine Estate situated in Franschhoek.
The Restaurant Manager oversees daily restaurant operations, ensuring a seamless dining experience that reflects the unique qualities of the farm. This role blends hospitality excellence with an understanding of fine dining, wine culture, and customer service.
- ** Operations Management**
- Supervise and manage all aspects of restaurant operations, including opening and closing procedures.
- Ensure the restaurant aligns with the farm's branding, values, and customer expectations.
- Monitor inventory levels and coordinate with suppliers for food, beverages, and other essentials.
- ** Customer Experience**
- Maintain high standards of customer service and resolve guest concerns promptly and professionally.
- Work closely with chefs, sommeliers, and service staff to deliver a memorable dining experience.
- Host and manage wine tastings, pairing events, and other customer-focused activities.
- ** Staff Management**
- Recruit, train, and mentor a team of servers, hosts, and kitchen staff.
- Schedule and manage shifts to ensure smooth operations.
- Conduct performance evaluations and provide constructive feedback.
- ** Wine Expertise and Promotion**
- Collaborate with the farm's winemaking team to educate staff and customers about wine offerings.
- Promote wine pairings and special releases in the restaurant setting.
- Organize and oversee wine-themed events, such as seasonal dinners or harvest celebrations.
- ** Financial Oversight**
- Monitor budgets, control costs, and maximize profitability.
- Analyze sales data and adjust strategies to achieve revenue goals.
- Ensure compliance with health, safety, and licensing regulations.
- ** Marketing and Guest Engagement**
- Work with marketing teams to develop promotional campaigns and seasonal menus.
- Engage with customers through social media and review platforms to enhance the restaurant's reputation.
- Build strong relationships with local communities and tourism boards.
**Required Skills and Qualifications**
- ** Experience**: Minimum 3-5 years in restaurant management, preferably in a fine dining or wine-related environment.
- ** Education**: Diploma or degree in hospitality, business management, or related fields (preferred).
- ** Knowledge**: Strong understanding of wine varieties, wine pairing, and the wine production process.
- ** Skills**: Leadership, problem-solving, multitasking, excellent communication, and attention to detail.
- ** Technology**: Familiarity with POS systems, restaurant management software, and basic accounting tools.
**Personal Attributes**
- Passion for food, wine, and hospitality.
- Ability to work under pressure in a fast-paced environment.
- Strong interpersonal skills to engage with guests and motivate staff.
- A proactive and innovative approach to problem-solving and event management.
**Working Conditions**
- Flexibility to work weekends, evenings, and holidays.
- Hands-on involvement in both front-of-house and back-of-house operations.
- Combination of indoor and outdoor activities, especially during wine farm events.
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