Back Office Agent
4 hours ago
Our client in the travel sector is looking for a back office agent to assist clients with travel-related queries.
**Experience**:
Financials and invoicing Knowledge
Ability to work on Multi-channels
Ability to learn new hospitality and financial systems.
Multitasking - working with variant channels: zendesk, slack, hospitality systems.
Update customer booking between reservation system and financial system
Communicate to Ticketing agents or Level 2 any tickets out of your scope or that you need more information to proceed the customer case.
Travel experience is a plus
The ability to work variable shifts
**Requirements**:
One Year Experience in booking online travel and general geographic knowledge (preferred)
Two years of customer service experience (required)
Tourism knowledge - hotel, flights, transfers.
Multitasking - working with variant channels: zendesk, chat/whatsapp, phone, slack,, hospitality systems.
Good at work under pressure.
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of booking online travel experience do you have?
- Do you have Invoicing experience?
**Education**:
- High School (matric) (required)
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