Customer Service Advisor

4 weeks ago


Century City, South Africa Kinesis (Call centre staffing) Full time

Level 1 agent:
1. Tourism knowledge - Hotels, Flights and Packages

2. Multi-channel work capability. 3. Ability to learn new hospitality systems.

4. Multitasking - working with variant channels: zendesk, slack, hospitality systems.

5. Issue all tickets that automation does not for the corporate department, on sites

6. Customer call back when necessary or requested by Level 2 or Level 3 agents

7. Escalate to Level 2 any tickets out of your scope or that you are not able to answer

8. Travel experience is a plus

9. Excell, Word knowledge 10. Excellent organizational skills and strong team player qualities

11. The ability to work variable shifts

**Requirements**:
1. Two years of customer service experience (required)

2. One Year Experience in booking online travel and general geographic knowledge (preferred).

3. Tourism knowledge - hotel, flights, transfers

4. Multitasking - working with variant channels: zendesk, chat/whatsapp, phone, slack,, hospitality systems.

5. Good at work under pressure.

6. Writing capabilities.

7. Excell, word knowledge.

**Salary**: R10,000.00 per month

Ability to commute/relocate:

- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)


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