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Order Fulfillment Contact Agent
2 weeks ago
**Main Purpose of the Job**:
The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.
**Job Output**:
- Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
- Manage administrative processes with regards to hardware distribution to Mweb clients
- Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
- Assist with customer escalations and resolutions.
**Skills and Competencies**:
- Meticulous attention to detail
- Pro-activity and initiative
- Judgment/Problem Solving skills
- Excellent customer service orientation
- Good Communication and interpersonal skills
- Able to meet deadlines
- Excellent telephonic etiquette
- Ability to work independently and in a team
- Fluent in English
**Qualifications**:
- Minimum 1 minimum years administration in contact centre or customer query environment
- Matric or tertiary qualification
- Competent in MS Office packages, particularly MS Excel and Outlook
**Experience**:
- Working knowledge of sales back end processes a must
- Knowledge of the ISP industry and products advantageous
- Knowledge of MS Office
- Database and capturing experience preferred
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Order Fulfillment Contact Agent
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Century City, Western Cape, South Africa MWeb Full timeMain Purpose of the Job:The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.Job Output: Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables...
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