Greek Back Office Agent
2 weeks ago
BackOffice agent: Our company is looking to fill the role of BackOffice agent.
1. Financials and invoicing Knowledge
2. Multi-channel work capability.
3. Ability to learn new hospitality and financial systems.
4. Multitasking - working with variant channels: zendesk, slack, hospitality systems. 5. Update customer booking between reservation system and financial system
6. Communicate to Ticketing agents or Level 2 any tickets out of your scope or that you need more information to proceed the customer case.
7. Travel experience is a plus
8. Excell, Word knowledge
9. Excellent organizational skills and strong team player qualities 10. The ability to work variable shifts Requirements
1. Two years of customer service experience (required)
2. One Year Experience in booking online travel and general geographic knowledge (preferred).
3. Tourism knowledge - hotel, flights, transfers 4. Multitasking - working with variant channels: zendesk, chat/whatsapp, phone, slack,, hospitality systems.
**Job Types**: Full-time, Permanent
**Salary**: R15,000.00 per month
Ability to commute/relocate:
- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (preferred)
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