Customer Service Representative
6 months ago
**Job Advert Summary**:
**Company Description**
The Hello Group is dedicated to providing game-changing integrated consumer and business services for migrant and marginalized communities. Our services are designed to be low-cost, easily accessible, and incredibly user-friendly, with technology at the core. By using technology in innovative ways, we aim to address fundamental issues and provide access to customers that many companies overlook. At Hello Group, we believe in unlocking the true potential of all our customers.
**Role Description**
This is a full-time, on-site role as a Customer Service Representative at Hello Group's Centurion location. As a Customer Service Representative, your day-to-day tasks will involve providing exceptional customer support and ensuring customer satisfaction. You will handle various customer service queries, resolve issues, and create positive customer experiences.
**Minimum Requirements**:
- Speak Bengali and/or Urdu
- Customer Service Representatives, Customer Support, and Customer Service skills
- Experience in delivering exceptional customer satisfaction
- Strong customer experience and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work effectively in a team environment
- Experience in the service industry is a plus
- Grade 12/Matric or equivalent qualification
**Duties and Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research every issue and provide solution and/or alternatives
- Sieze opportunities to upsell products when they arise
- Build sustainable relationships and engage customers
- Meet personal and team targets
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