Customer Services Manager

6 months ago

Centurion, South Africa Corteva Full time

**Description**:** Platform**
- Seed, Crop Protection

**Scope**
- Commercial Unit

**Role Intent**

This role is a part-time role and is nominated by the Regional EMEA CS leader from the Country CS leader pool in the CU.

The purpose of this role is to successfully represent the CS country teams and CS leads at the CU management level and respective meetings as well as supervise the country CS leads.
- The individual leads and supports the country leaders in the following areas:

- Business strategy execution
- People processes, development training
- Process Standardization
- Compliance
- Customer satisfaction

**Key Responsibilities**
- Business strategy execution
- Actively participate at CU Biz Management Team meetings specially in the area of Customer service
- People resources planning, people management, training and development at CU level
- Ensure effective communication between Customer service organization and CU key stakeholders and build communication platforms within Customer Service teams.
- CU CS lead management
- Supervise and coach Country CS leads
- Drive Customer Service Process. Leverage across countries, strive for harmonization and search for synergies.
- Compliance
- Ensure activities of the CU CS teams are in line with all requirements in order to meet SOX compliance and perform control owner activities for SOX and internal controls.
- Perform audit checks for internal audit, PWC and SOX
- Actively resolve issues that are not in compliance with QS 9000, ISO and/or other Quality System requirements. Understand the requirements of several quality systems (ISO-TS, AS, QS, etc.) and ensure group operates successfully within those requirements.
- Ensure Customer satisfaction in the area of customer service.

**Supervise**
- Country CS leads reports to the position
- The position reports to Regional EMEA CS Lead
- Subordinates: country CS leads

**Key Stakeholders and Interactions**
- Internal: CS Leader network, CU leadership team, Regional SMEs, HR, Finance / internal controls
- External: Key Commercial Unit Customers, key suppliers
- Member of CU business management team

**Scorecard**
- Deliver against agreed business goals and customer expectations, which have a significant impact on business performance. Focus on customer intimacy and execution excellence.
- CS leadership alignment with CU Biz strategy
- Zero non-compliance during internal or external audits
- Customer satisfaction metrics (OTD, order block, QM management)

**Location**

Centurion, South Africa

LI-NK1

**Qualifications**:
**To grow what matters you will need**
- Bachelor Degree
- Language skills: local language, good knowledge of English, good knowledge of additional language depending on region (oral and written
- Strong Customer Service experience required
- Skills: Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes

**Who Are We Looking For?**
- Curious, bold thinkers who want to grow their careers and be part of a winning team
- Market shaping individuals who want to transform the agriculture industry to meet the world's growing need for food
- Collaborators who thrive in a diverse, inclusive work environment
- Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader

**Growing What Matters Starts With YouWhat We Can Offer To Help You Grow?**
- Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time
- Challenging work assignments that grow your skills, capabilities and experiences
- Opportunities for international rotations and relocation that will expand your global view and cultural experience
- Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered
- Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.
- Joining us is a natural opportunity to strengthen your professional network through valuable relationships.
- Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary
- Performance driven culture with a strong focus on speed, efficiency and agility

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