Customer Service Representative

6 months ago


Centurion, South Africa Schweitzer Engineering Laboratories Full time

**As a CSR a typical day might include the following**:

- Provide world-class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
- Assist with customer feedback tracking and driving to customer satisfaction.
- Understand. Create. Simplify.
- Other duties as assigned (may include office administration and other support duties dependent on region/department).

**This job might be for you if**:
Have minimum 1 year of customer service experience

Possess an associate’s degree or related business experience

Have an ability to learn concepts and technical details of products

You can learn new skills and assume new responsibilities

Have strong writing, proofreading, documentation, and communication skills

**Why SEL?**

Competitive pay. Superior benefits. Inspiring work.

We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.

Top tier medical aid, prescription, dental, vision, life, and disability insurance.

Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance

Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).

Wellbeing benefit like free and confidential Employee Assistance Program (EAP)

International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide

Pension contribution

**Pay Range Data**

Pay: R189 200,00 - R270 200,00 per year

**Experience**:

- Customer service: 1 year (required)



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