Collections and Recoveries Agent
6 months ago
A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for a Collections & Recoveries Agent.
**DUTIES AND RESPONSIBILITIES**:
- Daily action of Partner unpaid debit orders (Device and MCA).
- Review Diary and AOD arrangements daily.
- Notify Partner to suspend settlement/deallocate Device where necessary in line with Process.
- Update refunds/cancellations/suspensions deallocations to Partner.
- Ensure debit order switched off report actioned daily.
- Daily follow up on PTP.
- Action cases on Salesforce in line with process.
- Action communications for unpaid debits to Partner.
- Collections calls where required.
- Assist with unpaids where required.
- Ad-hoc debit order submission 11:45am.
- Escalate unusual queries to Senior Collections Officer.
- Preparing Legal handovers.
- Liaising with attorneys and collectors where required.
- Listing of default clients on Credit Bureau.
- Assist with statement downloads (weekly for debit order changes and monthly for ABSD).
- General service requests and queries.
- Statement and balance requests where required.
- Action Accounts for slow performance (Call merchant / Mystery Shopper etc.).
- Partner Administration.
- Settlement requests.
**REQUIREMENTS**
- Proven collections experience
- Proven computer skills and experience with Salesforce essential.
- Proven MS Office skills, most importantly advanced Excel
- Experience in a pressurised, fast paced and ever-changing environment.
- Ability to work as part of a team and on your own.
- Very organised with the ability to prioritise.
- Must be flexible with an open mind to find solutions to overcome challenges.
- Ability to multitask and work under pressure.
- Trustworthy, reliable, and responsible.
- Target and outcome driven.
- Methodical approach to work with a ‘can do’ attitude.
- Self
- Motivated and passionate about motivation within your team.
- Good communication skills - written and verbal.
- Good negotiating skills.
- Willingness to learn.
- Ability to meet strict deadlines.
- Attention to detail
**Salary**: R10 000,00 - R12 000,00 per month
Ability to Commute:
- Cape Town, Western Cape (required)
Ability to Relocate:
- Cape Town, Western Cape: Relocate before starting work (required)
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