Collections Agent

5 months ago

Cape Town, South Africa Megan Frg Consulting Full time

**About the role**:
Opportunity available at a client within the financial services industry for an experienced collections agent to report directly to the collections and recoveries supervisor.

**Requirements**:
Proven collections experience
Proven computer skills and experience with Salesforce essential
MS Office skills - Word and Advanced Excel
Experience in a pressurised, fast paced and ever-changing environment
Ability to work as part of a team and on your own
Very organised with the ability to prioritise
Must be flexible with an open mind to find solutions to overcome challenges
Ability to multitask and work under pressure
Trustworthy, reliable, and responsible
Target and outcome driven
Methodical approach to work with a ‘can do’ attitude
Self-motivated and passionate about motivation within your team
Good communication skills - written and verbal
Good negotiating skills
Willingness to learn
Ability to meet strict deadlines
Attention to detail

**Responsibilities**:
Daily action of partner unpaid debit orders (Device and MCA).
Review diary and AOD arrangements daily.
Notify partner to suspend settlement/deallocate device where necessary in line with process.
Update refunds/cancellations/suspensions deallocations to Partner.
Ensure debit order switched off report actioned daily.
Daily follow up on PTP.
Action cases on Salesforce in line with process.
Action communications for unpaid debits to partner.
Collections calls where required.
Assist with unpaids where required
Ad-hoc debit order submission 11:45am
Escalate unusual queries to senior collections officer.
Preparing legal handovers.
Liaising with attorneys and collectors where required.
Listing of default clients on Credit Bureau.
Assist with statement downloads (weekly for debit order changes and monthly for ABSD).
General service requests and queries.
Statement and balance requests where required.
Action accounts for slow performance (call merchant / mystery shopper etc.).
Partner administration.
Settlement requests.

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