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Manager: Outsource Collections and Recoveries

1 month ago

Cape Town, South Africa Truworths Full time

**Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures;
- Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures - Ensure compliance with operating plans & highlight operational risks & controls - Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco - Ensure adequate environmental controls & exception reporting in line with policies - Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets - Coordinate activities with external agencies, manage agency relationships throughout the process - Ensure regular audits of agency compliance to strategy, policies & procedures;
- Proactively share information & expertise with internal & external stakeholders - Continuously seek improvements in recovery processes, products & technology & manage the change process - Present monthly portfolio performance to agencies - Manage reputational risk across the portfolio - Ensure that all EDC’s engagements are accurately recorded on the appropriate systems - Manage a small internal team (+-10 staff) from Supervisors to agents - Be an active and accountable member of the Credit Operations Management team - Analyse information and optimally translate this into the improvement of performance - Forecast and analyse data against targets on a daily, weekly and monthly basis - Compile and distribute reports on a monthly basis - Give input to the development of operational and KPI reporting - Stay abreast of market trends, relevant legislation & events in appropriate industry
**Qualifications and Experience**: Qualifications - Matric - Relevant tertiary qualification would be an advantage Experience and skills: - Minimum 5 years relevant Internal and or External Collections experience - Minimum 2-5 years management experience in collections - Good commercial understanding and awareness of best practice unsecured collections and recovery - Knowledge of collections and recovery strategies, processes and methodologies - Sound analytical skills - Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act) - Knowledge of debt review, sequestration and administration processes will be an advantage - Understanding of the Vision and CAS software will be an distinct advantage - Must be able to travel regularly
**Competencies**: - Sound analytical skills - Ability to demonstrate conceptual thinking - Strong communication skills