Manager: Outsource Collections

4 days ago

Cape Town, South Africa Armstrong Appointments Full time

Our client in the retail industry based in Cape Town are currently seeking the skills of a Manager: Outsource Collections & Recoveries

**Main job function**
- Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures;
- Support the Senior Manager by implementing and monitoring operating plans in line with strategies as well as policies & procedures - Ensure compliance with operating plans & highlight operational risks & controls - Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco - Ensure adequate environmental controls & exception reporting in line with policies - Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets - Coordinate activities with external agencies, manage agency relationships throughout the process - Ensure regular audits of agency compliance to strategy, policies & procedures;
- Proactively share information & expertise with internal & external stakeholders - Continuously seek improvements in recovery processes, products & technology & manage the change process - Present monthly portfolio performance to agencies - Manage reputational risk across the portfolio - Ensure that all EDC’s engagements are accurately recorded on the appropriate systems - Manage a small internal team (+-10 staff) from Supervisors to agents - Be an active and accountable member of the Credit Operations Management team - Analyse information and optimally translate this into the improvement of performance - Forecast and analyse data against targets on a daily, weekly and monthly basis - Compile and distribute reports on a monthly basis - Give input to the development of operational and KPI reporting - Stay abreast of market trends, relevant legislation & events in appropriate industry

Qualifications:
Matric

Relevant tertiary qualification would be an advantage

**Experience**:

- Minimum 5 years relevant Internal and or External Collections experience - Minimum 2-5 years management experience in collections - Good commercial understanding and awareness of best practice unsecured collections and recovery - Knowledge of collections and recovery strategies, processes and methodologies - Sound analytical skills - Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act) - Knowledge of debt review, sequestration and administration processes will be an advantage - Understanding of the Vision and CAS software will be an distinct advantage - Must be able to travel regularly
- Sound analytical skills - Ability to demonstrate conceptual thinking - Strong communication skills

  • Outsource Collections Manager

    4 weeks ago

    Cape Town, South Africa Right People Solutions Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...

  • Manager: Outsource Collections and Recoveries

    3 weeks ago

    Cape Town, South Africa Truworths Full time

    **Key Responsibilities**: - Support the Senior Manager in the execution of Outsource collections and Recoveries strategies - Responsible for meeting collections targets by managing day to day relationships with external collections agencies - Give input to the development of strategies, policies & procedures; - Support the Senior Manager by implementing and...

  • Outsourcing Specialist Contractor

    4 weeks ago

    Cape Town, South Africa Tangent International Full time

    Kimberly Hume is looking for an Outsourcing Specialist to work a 6-month rolling contract based in South Africa (Cape Town). **Responsibilities**: - Responsible for Engineering Project Outsourcing management. - Responsible for Outsourcing resource pre-qualification. - Responsible for manage Engineering project subcontractors, support outsourcing telecom...

  • Senior Manager: External Debt Collections

    4 weeks ago

    Cape Town, South Africa The Roberts Connexion Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible for maximising outsourced early and late-stage collections, as well as post-charge-off collections (recoveries) by effectively engaging and managing a large panel of external debt collection agencies. **Criteria**: -...

  • Senior Manager: External Debt Collections

    3 weeks ago

    Cape Town, South Africa Right People Solutions Full time

    **Senior Manager: External Debt Collections & Recoveries** We need an industry expert who will be based at Head Office and be responsible to maximise outsourced early and late stage collections, as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies. **Criteria**: -...

  • Outsourcing Specialist Contractor

    2 weeks ago

    Cape Town, South Africa Tangent International Full time

    Kimberly Hume is looking for an Outsourcing Specialist to work on a 6-month rolling contract based in South Africa (Cape Town). Please note: Due to the urgent hiring we are looking for consultants already based in South Africa. For this role, you should have +1-2 years experience in outsourcing of telecommunication area. Previous working experience in big...

  • Outsourced Services Manager: Procurement

    7 days ago

    Cape Winelands, Western Cape, South Africa Zeal HR Full time

    Our client in the medical sector is seeking an Outsourced Services Manager for Procurement. The purpose of this position will be to administer, negotiate, coordinate and manage outsourced services contracting; ensure compliance to operational and regulatory framework; and provide contract management support to relevant stakeholders. **Requirements**: -...

  • Release and Outsource Manager

    4 weeks ago

    Cape Town, South Africa Biovac Full time

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive, and meticulous Release & Outsource Manager to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Degree or Diploma in Pharmacy. **NECESSARY EXPERIENCE &...

  • Sample Registrar- Outsourced Testing

    2 weeks ago

    Cape Town, South Africa Merieux NutriSciences Full time

    **Sample Registrar - Outsourced Testing** CAPE TOWN PERMAMENT **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks...

  • Outbound Collections Manager

    4 weeks ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Outbound Collections Manager

    3 weeks ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Manager

    3 weeks ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Manager

    3 weeks ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**: Outbound Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outsourced Payroll Specialist

    2 weeks ago

    Cape Town, South Africa Gold City Offshoring (Pty) Ltd Full time

    **Outsourced Payroll Specialist** Are you ready to embark on an exciting journey as an Outsourced Payroll Specialist? We're thrilled to offer you the chance to join our dynamic team and play a pivotal role in managing payroll processing for one of our leading UK based clients. In this role, you'll be at the forefront of the payroll management arena,...

  • Collective Investment Scheme Administrator

    3 days ago

    Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    Responsible for the operations of the H4 Collective Investment Scheme portfolios. - For new investors follow H4 on-boarding process that includes review of required FICA documents and determining the ultimate beneficial owner in the case of entities. - Prepare risk ratings in accordance with H4’s FICA Risk Management and Compliance programme. - Follow...

  • Call Center Collections Manager

    3 weeks ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Collections Manager

    3 weeks ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Associate Professional Business Process Outsourcing

    1 week ago

    Cape Town, South Africa DXC Technology Full time

    **Essential Job Functions** - Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects. - Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data...

  • Outbound Collections Director

    4 weeks ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**: Outbound Collections Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...

  • Collections Manager

    6 days ago

    Cape Town, South Africa Liquid Thought Full time

    **THE MAIN PURPOSE OF THE ROLE** **JOB REQUIREMENTS** - Grade 12 - Business Diploma /Degree or Credit Management level 5 - Experience in Collections preferably a call center set up. - Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook - Minimum 5 years of experience managing a collections team - Understanding Debicheck...