Collections Agent

4 weeks ago

Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time

**Your Purpose....**

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
- To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
- Do the best work of your life by enabling experiences that help people live an active life
- To make exercise irresistible
- To focus on giving members an irresistible experience

**Duties and Responsibilities....**
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
- It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
- Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

**Minimum Requirements....** We can’t live without**
- Matric or equivalent qualification
- Up to 3 years’ experience as collections agent/representative or similar sales role
- Proven track record of successfully meeting collections budgets preferably over the phone
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- Ability to be polite and compassionate without lacking confidence

**We’d like you to have**
- Customer centric focus
- Must display empathy and ability to build rapport
- Quality must be your key focus in delivering the result
- Must have excellent influencing skills
- Must be able to manage objection and be able to resolve calls
- Must be able to work independently
- Must be a good team player and treat the team with respect

**We’d love you to have**
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Collections Agent

    3 days ago

    Cape Town, Western Cape, South Africa Virgin Active South Africa Full time

    Your Purpose....The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationships with the member.To collect the Virgin Active Way, collections agents must be polite and sensitive towards our members while also remaining committed to their purpose and persistence.Do the best work of your...

  • Collections Agent

    2 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    Salary - CTC R7915) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover (Nett income R595 + Incentives) Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in possession of a...

  • Collections Agent

    2 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    **Job description** Salary - CTC R7915) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover (Nett income R595 + Incentives) Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in...

  • Collections Agent

    3 weeks ago

    Cape Town, South Africa O'Dwyer Personnel Full time

    Salary - CTC R7915) Breakdown - R6500 Basic + R764 Medical Aid + R325 Pension + Group Life + Funeral Cover + Income protector + Life cover (Nett income R595 + Incentives) Fast growing BPO seeks to employ Collections Agents within their utilities space. Dealing with UK clientele. **Requirements**: - Matric essential (must be in possession of a...

  • Collections Agent

    19 hours ago

    Cape Town, South Africa Job Crystal Full time

    **Overall Purpose of the Role** The Collections Agent is responsible for collecting payments owed to the business and rehabilitating overdue accounts. **Responsibilities** **Collections & Account Rehabilitation** - Collect and rehabilitate accounts on all slow-payer and non-payer accounts. - Take daily action on RC Funding and Partner unpaid debit orders...

  • Collections Agent

    2 weeks ago

    Cape Town, South Africa Megan Frg Consulting Full time

    **About the role**: Opportunity available at a client within the financial services industry for an experienced collections agent to report directly to the collections and recoveries supervisor. **Requirements**: Proven collections experience Proven computer skills and experience with Salesforce essential MS Office skills - Word and Advanced...

  • Billing/Collections Agent

    11 hours ago

    Cape Town, Western Cape, South Africa 1-gird South Africa Full time

    About the Billing Agent positionBilling Agent responsibilities are:Billing Agent | Duties and ResponsibilitiesProvide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMSDaily collections on overdue and delinquent accountsMeeting email, call targets and collections targetsComplying with business proceduresDebt...

  • Debt Collection Agent

    3 weeks ago

    Cape Town, South Africa Global Connect Recruitment Full time

    Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Debt Collections Advisor. **Role** Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their...

  • Outbound Collections Agent

    2 weeks ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA POSITION OVERVIEW: **Job Title**: Outbound Collections Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

  • Collections and Customer Service Agent

    4 days ago

    Cape Town, Western Cape, South Africa Paqueta Personnel Full time

    We are seeking a skilled Collections and Customer Service Agent to join our team at Paqueta Personnel. As a key member of our collections department, you will be responsible for resolving outstanding accounts and providing exceptional customer service.About the Role :The successful candidate will be responsible for collecting on delinquent accounts,...

  • Debt Review Collections Agent

    2 weeks ago

    Cape Town, South Africa Infinite Debt Solutions Full time

    **_Collections Agent_** **_Job description_** 1. Analyze non-payment reasons and then negotiate on the best possible arrangements in order to obtain the best possible outcome for the business 2. Understand credit bureau information and analyze bank statements. They must have comprehensive knowledge of the National Credit Act and understanding of the legal...

  • High Balance Collections Agent

    1 week ago

    Cape Town, Western Cape, South Africa Nimble Group Full time

    Reporting to: High Balance Collections Team ManagerJob Purpose: As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases. Your ability to think on your feet, build relationships and negotiate effectively will be critical to the success of your debt collection efforts.Location: Woodstock, Cape TownKey...

  • High Balance Collections Agent

    3 days ago

    Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time

    Reporting to : High Balance Collections Team ManagerJob Purpose : As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases. Your ability to think on your feet, build relationships and negotiating effectively will be critical to the success of your debt collection efforts.Location : Woodstock, Cape TownKEY...

  • Debt Collection Agent

    19 hours ago

    Cape Town, South Africa A1 Financial Services Full time

    We are looking for reliable and self-driven **Hardcore Debt Collector** agents to join our team. This is a fantastic opportunity to join a young dynamic organization. You will be responsible for contacting debtors and negotiate payments. With potential growth within the company, this could be just the opportunity that you’ve been looking for. Our...

  • IT Internship/ Delivery Collections Agent

    2 weeks ago

    Cape Town, South Africa Gravit8 Full time

    Job Title: IT Internship/ Delivery Collections Agent Job Overview Roles and Responsibilities - Assist Gravit8 customers with their IT support problems - Take responsibility for effective delivery of work within clients Service Level Agreement (SLA) - Participate in research and development activities - Maintain and update technical knowledge through...

  • Credit and Debt Collection Agent

    4 days ago

    Cape Town, Western Cape, South Africa 1-grid Full time

    Billing and Collections Job Description:We are seeking a skilled Credit and Debt Collection Agent to join our team at 1-grid. The successful candidate will be responsible for managing customer relationships, resolving billing and collections queries, and achieving daily collection targets.Main Responsibilities:Build strong relationships with customers to...

  • Billing / Collections Agent

    4 days ago

    Cape Town, Western Cape, South Africa 1-grid Full time

    Billing Agent | Duties and ResponsibilitiesProvide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMSDaily collections on overdue and delinquent accountsMeeting email, call targets and collections targetsComplying with business proceduresDebt collector managementCustomer account management:Updating Customer...

  • Debt Collection Agent

    2 weeks ago

    Cape Town, South Africa A1 Financial Services Full time

    This is a fantastic opportunity to join a young dynamic organization. You will be responsible for contacting policy holders and negotiate payments and structure payment plans. With potential growth within the company, this could be just the opportunity that you’ve been looking for. Our position is aimed at individuals who are looking for better prospects...

  • Credit Risk Collections Agent

    19 hours ago

    Cape Town, South Africa Job Crystal Full time

    Experience and Skills Required: - Proven track record of improving collections outcomes and operational efficiencies - Experience with collections and recovery strategies is essential. - Hands-on experience in data analytics, statistical modelling, and risk scoring. - Proficiency in data analysis tools (e.g., SQL, R, Python). - Experience with data...

  • Workshop Intern/ Delivery Collections Agent

    19 hours ago

    Cape Town, South Africa Gravit8 Full time

    Job Title: IT Workshop Intern/ Delivery Collections Agent Job Overview Roles and Responsibilities - Assist Gravit8 customers with their IT support problems - Take responsibility for effective delivery of work within clients Service Level Agreement (SLA) - Participate in research and development activities - Maintain and update technical knowledge...