Access and Visitor Support Officer

3 weeks ago


Cape Town, South Africa City of Cape Town Full time

ELIGIBILITY

CLOSING DATE

09.06.2023

REFERENCE NUMBER

SPE 27/23 Ext

SALARY

**Basic Salary**: R 189 127 p.a

DEPARTMENT

Environmental Management

DIRECTORATE

SPATIAL PLANNING AND

ENVIRONMENT

Access and Visitor Support Officer

**Requirements**:

- Grade 12 Senior Certificate
- At least one year’s relevant work experience
- Prior experience in providing clerical support and performing

reception duties will be advantageous.
- Excellent computer skills and proficiency with Microsoft Office suite
- Strong communication skills (written and verbal). Must write and

speak fluent English and fluency in isiXhosa and/or Afrikaans will be

advantageous.
- Previous experience of working at an exhibition, museum or

heritage site will be valuable.
- Experience with event setup, hosting and the welcoming of large

groups of visitors would be advantageous
- First Aid certificate would be highly advantageous
- A valid Code EB driver’s licence will be highly advantageous
- Knowledge of City programmes and processes will be valuable
- Must be physically fit
- Willingness to work after hours, weekends and public holidays when

required.

Key Performance Areas
- Access control and visitor management at the exhibition,

classroom, office and areas of the greater City Hall as required in

order to monitor the inflow and outflow of visitors and to ensure

orderly conduct.
- Opening and closing of the exhibition and adjoining spaces
- Provide visitors and various stakeholders with information about the

exhibition and education programmes, City Hall and the surrounding

precinct.
- Manage and respond to all routine enquiries, correspondence and

bookings from internal and external stakeholders (in person,
- Administrative and clerical support, including filing and safekeeping

of records and documents (hardcopy and digital formats).
- Statistical monitoring and reporting with regard to exhibition visitors,

event attendees, meeting participants, etc.
- Assist with exhibition maintenance and cleaning, as well as

managing the general tidiness of adjoining spaces.
- Creation, placement and updating of exhibition notice signage


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