Customer Liaison Officer
2 weeks ago
**Responsibilities**:
- Answering switchboard in a friendly and professional way, screening calls, taking messages, and forwarding incoming phone calls.
- Managing the gate intercom and screening visitors before allowing them in.
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Administering attendance registers for trainees.
- Receiving mail/parcels and distributing them accordingly.
- Ensure reception area is tidy and presentable, with all necessary stationery and material.
- Perform other clerical receptionist duties such as filing, photocopying, printing, etc.
- Assist in the Warehouse and Training Department when required.
- Distribute orders to client liaison to process.
- Keep record of all orders handed to processors, these to be date and time stamped.
- Informs Stockist of “out of stock” items and keep a back-order list.
- Manage customer queries.
- Assist with all courier queries and liaise with courier consultant.
- Keep register for collections and records of proof of delivery.
- Ordering of grocery and stationery for the office.
- Maintain inventory levels of stationery and cleaning materials.
- Organise servicing of electronic equipment on site
- Assist Managers with staff allocation.
- Ensure all suppliers invoices are signed and scanned to relevant people.
- Filing
**Key Skills**:
- Knowledge of understanding quality system and basic literacy,
- Office Administration,
- Understanding of relevant procedures,
- Knowledge of understanding of quality system and basic literacy,
- Office Administration,
- Understanding of relevant procedures.,
- Effective verbal and listening communication skills,
- Computer skills including ability of word processing, spreadsheet programs at highly proficient level,
- Time management skills,
- Ability to follow procedure and perform all other related duties,
**Quailifications**:
- Matric or NQF 4 equivalent
- 3 years’ experience
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