Guest Relations Officer

5 months ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Exciting Opportunity Alert

Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences, this is your chance to be the face behind the magic. If you're all about exceptional service, creating lasting impressions, and ensuring every guest stay is nothing short of spectacular, this role is tailor-made for you

Top of Form

**Key Responsibilities**:

- Guest Engagement: Welcome guests warmly, providing personalized assistance and information to enhance their overall experience.
- Issue Resolution: Address guest concerns and requests promptly and effectively, ensuring a quick resolution to maintain guest satisfaction.
- Concierge Services: Provide recommendations and assistance with local attractions, dining, and activities, facilitating a seamless and enjoyable stay for our guests.
- Communication: Maintain clear and open communication with guests, anticipating their needs and ensuring a high level of service throughout their stay.
- Feedback Collection: Gather and analyse guest feedback, identifying areas for improvement and sharing positive feedback with the team.
- Collaboration: Work closely with other departments, including front office, housekeeping, and F&B, to coordinate and deliver a cohesive guest experience.

**Minimum Requirements**:

- Previous experience in guest relations or a customer-facing role in the hospitality industry is advantageous.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with tact and professionalism.
- Knowledge of local attractions, services, and amenities.
- Proficient in using reservation and communication systems.

**Start Date**: Immediate

Elevate your career in hospitality with us We're seeking a vibrant Guest Relations Officer to redefine excellence and create unforgettable guest experiences. If you're passionate about setting new standards and bringing your hospitality flair to the forefront, we want you ✨

To apply, submit your **resume** and a **cover letter **detailing your relevant experience. Only the chosen few will be contacted for the next step.

Appreciate everyone's enthusiasm - good luck #HospitalityDreamJob #HospitalityJobsAfrica

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