Manager, Customer Success

1 week ago


Sandton, South Africa Mimecast Services Limited Full time

Overview:
**The legends in customer success.**

Progress doesn't move in straight lines - but then neither do cyberattacks. That’s why, as a Manager, Customer Success, you know the importance of working with every department to keep our customers delighted - whatever the situation. In this role, you’ll lead one of our Johannesburg based Global Customer Success teams who work reactively and proactively to keep our portfolio of customers happy at all times - whether that’s on the phone, at events, or online. This is a really demanding, complex and visible position, and you’ll need to be highly organized - with strong planning expertise, sound technical knowhow and excellent relationship-building skills.

We’re looking for a pragmatic and proactive leader with industry knowledge who is capable of coaching their team to ensure a globally consistent world class customer experience.

**Requirements**:
**You’ll need**:

- 3-5 year’s work experience in a relevant role
- SaaS company experience (preferred)
- Excellent people skills (ability to build relationships, networking, and understanding channel complexities)
- Planning and time management skills
- Risk forecasting and reporting skills
- Proficiency in MS Office and other business tools to communicate and/or present professionally to customers
- Great communication skills - verbal and written
- Business skills and financial acumen

Why Mimecast?:
**Why Mimecast?**

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind.

We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

**DEI Statement**

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.



  • Sandton, South Africa Hexagon AB Full time

    About the CompanyHexagon AB is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.We shape production and people-related ecosystems to...


  • Sandton, South Africa IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Success Lead

    2 weeks ago


    Sandton, South Africa Alistair James Company Ltd Full time

    **Mandarin-speaking** **What We’re Looking For** A versatile problem solver who likes to work with clients, internal and external, to make their lives easier and their businesses more profitable. **What makes you the right person for this role?** Our values resonate with you - _Humility, Honesty, Continual Improvement, Customer Focus & Safety._ You...


  • Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...


  • Sandton, South Africa Blue Label Telecoms Full time

    **About Company** At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices,...


  • Sandton, South Africa Blue Label Telecoms Full time

    **Job Purpose** **Responsibilities** **Develop a Customer Value Proposition** - Develop and improve the Cell C CVP - Ensure customer engagement and satisfaction align the objective of Cell C towards the needs of the customer - Develop efficient processes and procedures to embed a customer-centric experience - Develop proactive mechanisms to continuously...


  • Sandton, South Africa Project Y Full time

    Project Y is committed to empowering individuals and communities through opportunities.We're seeking a skilled Campus Success Associate to support member success and contribute to our dynamic team.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and manage multiple tasks...


  • Sandton, South Africa You Choose Recruit Full time

    Senior Retail Sales Consultant PositionAt You Choose Recruit, we are seeking an experienced Senior Retail Sales Consultant to lead our team at our Sandown location.Main Responsibilities:- Provide expert product knowledge and support to customers to drive sales- Meet performance targets and contribute to the store's sales growth- Lead and develop a team of...


  • Sandton, South Africa Zoetis Full time

    The role is to provide excellence in customer service by primarily leading the customer service team, developing processes, formalizing policies and procedures, aligned to the changing needs of our customers and new developments in the supporting infrastructure and systems. The customer service manager is the primary representative acting on behalf of the...


  • Sandton, South Africa Boikago Group Full time

    **Job Details**: - Department Marketing- Minimum experience Associate- Company primary industry FMCG- Job functional area Data Analyst- Salary R500 000 - R650 000 per annum- **Introduction** A well known FMCG company based in JHB is looking for an Assistant Customer Channel Manager - **Purpose of the Role** Perform duties closely with the Channel Manager...


  • Sandton, South Africa RJPersonnel Full time

    02years Handling all support issues relating to the Specialist Software Client interaction and managing/resolving support tickets Guiding and advising customers on software Installations Performing minor repairs / configurations and updates to the products according to specifications Identify ways to optimise customer installations and report back in...


  • Sandton, South Africa Ericsson Full time

    **About this opportunity!** We are now looking for a NDO Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract. **What you will do** - You will establish the project plan...


  • Sandton, South Africa MPRTC Full time

    **_Requirements: _** - Requesting all the required documentation from customers or branches pertaining complaints: Signed job cards, tax invoices, supplier invoices, phone recordings, managers handover checklist, 62-point checks and all other relevant information - Liaising with the clients and the branches and keeping customers up to date regarding their...


  • Sandton, South Africa Girls Incorporated Of Greater Atlanta Full time

    We are seeking a hotel and restaurant floor manager with a strong background in customer service. The successful candidate will be responsible for leading a team to deliver outstanding experiences, while maintaining high standards of cleanliness and organization.Responsibilities:Lead a team of staff to deliver exceptional customer serviceImplement effective...


  • Sandton, South Africa nutun Full time

    We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

  • Executive: Strategy

    2 days ago


    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Sandton, South Africa Zoetis Full time

    **Job Purpose** The overall purpose of the ** Customer Experience Systems Specialist ** is to provide exceptional support while managing and resolving financial transactions and inquiries within the SAP system. This role involves acting as the primary point of contact for customer service, operations, marketing, supply chain and internal colleagues on behalf...


  • Sandton, South Africa Toyota SA Full time

    We are looking for a highly skilled Digital Product Strategist to join our team in Johannesburg. As a key member of our Future Toyota Department, you will play a crucial role in ensuring that our products meet the evolving needs of our customers.The successful candidate will have a strong understanding of customer experience systems and be able to analyze...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...