Customer Success Lead

2 weeks ago


Sandton, South Africa Alistair James Company Ltd Full time

**Mandarin-speaking**

**What We’re Looking For**

A versatile problem solver who likes to work with clients, internal and external, to make their lives easier and their businesses more profitable.

**What makes you the right person for this role?**

Our values resonate with you - _Humility, Honesty, Continual Improvement, Customer Focus & Safety._

You enjoy working in an agile team and have the ability to work independently, take initiative and ownership on projects. You are solutions-oriented and keen to build a world-class solution offering the best possible customer experience.

**The Job Spec:

- **
- To promote Alistair Group to clients headquartered in Asia and in Africa
- Finding ways to make our clients businesses work better
- Winning profitable new work for Alistair Group
- Visiting clients at project sites throughout Sub Saharan Africa and Asia
- Maintaining, developing, and updating the client database
- Maintaining and updating the pricing database
- Communicating with Clients and Project Controllers
- Understanding client needs and problems and providing solutions using Alistair Group’s current and potential resources
- Identifying new projects and strategic areas in which we should invest
- Inputting in the long term Group strategy and development
- Enhancing customer experience with clear communication and innovative solutions
- Assist with building the most knowledgeable and effective business development team in the region
- Demonstrating a rational awareness of pricing and quote accordingly
- Making loading plans and tenders according to the client's requirement

**What you should have:

- **
- A minimum of University Graduate Degree in any relevant discipline
- ** Fluent in Mandarin **(essential)** **& English (intermediate)
- Customer Service experience **(essential)**

**Why you should join us**
- Because you have an entrepreneurial mindset and are always trying to **solve problems **around you
- Because you’re passionate about a fast-paced environment where you are expected to act, and your decisions make a real impact on the day-to-day operations
- Because you want to benefit from real rewards, by actively contributing to the performance of a great team, with hard work and exceptional output

**Why you should NOT join us**
- Because you’re looking for a position that allows for a 9-to-5 mentality in which you can delegate most of the work to your colleagues
- Because you feel uncomfortable calling, following up, and checking in with your clients
- Because you only want to be working on high-level strategic projects and don’t want to get your hands dirty
- Because you’re looking for a static environment where nothing ever changes

**Benefits**

What we’re offering
- A competitive remuneration package with an upside in the form of incentives and bonuses
- Dynamic culture with room for creativity and self-expression
- Insights into the operations of a high-growth, innovative start-up company
- 21 leave days per annum
- Working hours - Monday to Friday _plus alternate Saturdays_
- Travel to China, Durban, DRC, Tanzania & Zambia (ad hoc & not more than 20% of the time)

By completing your details and clicking “Submit Application” you consent to Alistair Group processing your personal information in accordance with our Privacy Policy.

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