Sales Support Administrator

4 weeks ago

Midrand, South Africa SA Home Loans Full time

**KEY RESPONSIBILITIES**:

- Ensure all client, consultant and agent relationships are maintained.

**Alignment to business driver/strategy**

**Effective Sales Support to Sales Consultants**
- Furnish a pipeline report daily Conduct ITC checks.
- Ensure accurate client filing and data stor filing
- Ensure Letter of acceptance is correctly taken on and allocated
- In consultant's absence, contact client/manage communication
- Assist consultant with queries.
- Support in absence of consultants
- Compile spreadsheets and perform calculations from banking account statements and income calculators.
- Compile affordability calculations.
- Perform Lightstone and Transunion searches
- Contribute to positive branch morale
- Observe agreed office hours.

**Effective Client Liaison**
- Follow up on registration queries.
- Liaise with clients, consultants and conveyancers.
- Handle Resubmissions queries. Handle Quick Cash Queries.
- Track Letters of Acceptance.
- Close deals for consultants who are no longer employed with the company. Assist in defending NTU's and cancellations.
- Assist with existing client matters where these cannot be referred to Administrator. Feedback to existing clients where applicable.

**Adhoc duties**
- Relieve the Switchboard when necessary.
- Assist with existing client matters where these cannot be referred to Administrator.

**Aligned to values and self-development**
- Align personal values and team values to the company's culture and values.
- Take responsibility for your personal development and career pathing.
- Subscribe to the company's code of ethics.
- Manage your behavior to enhance the reputation and brand of your department and the company at all times
- Comply with all legislation governing the organisation
- Supports and encourages the Amazing service culture
- Promote unity in the Team

**Requirements**:

- **Minimum Qualification**: Matric
- **Preferred Qualification**: Certificate in Business Administration

**Experience**:

- **Minimum Experience**: 2 to 3 years Admin/Sales Support experience in Finance/Banking Industry
- **Preferred Experience**: 3 years plus experience in Sales Support in the Finance/Banking Industry

**Generic Competencies**:

- Strong Admin skills
- Meticulous and organised
- Strong client service focus and good telephone etiquette

**Technical Competencies**:

- Microsoft suite (Intermediate)
- Data Capturing essential
- Preferably bilingual

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Tygervalley, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Admin: 2 years (preferred)

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