Principal Support

9 hours ago


Midrand, South Africa Effective Sales and Merchandising Full time

To understand each Principals requirements and to provide efficient support to all teams and Principals accordingly
- To manage and maintain KPAs
- To assist in any ad hoc tasks as and when they arise
- Ensure Reps complete market intelligence surveys timeously and escalate where issues are found
- To assist Reps with reporting related queries
- Collate Claims and send original documentation to Principal, resolve any related queries
- Collate Returns/Uplifts and send original documentation to Principal, resolve any related queries
- To improve on constantly upskilling oneself and come up with innovative reports, updated and renewed ways of feeding information back to the Company and Principal
- To maintain a good relationship with the Principal, to meet their requirements and go above and beyond to exceed their expectations
- The Principal Support team is required to problem solve, implement time management, and give as well as receive feedback
- Interact with all levels and departments within the company
- Interact with the Principal ensuring their requests have been met accurately and timeously
- Principal Support team is required to follow and adhere to the One Mail Format process
- Complete overlays, prepare relevant reporting and any other related tasks for Principal Support and communication back to Principal
- Complete overlays, prepare relevant reporting and any other related tasks for principal support and communication back to principal
- Update documentation where principal lists are used
- Ensure Engaged Client Additional Information is always up to date
- Check and resolve any invalid claims
- Responsible for the reports to Principals on Point-of-Sale elements placed at store level
- Provide Principals with the necessary information regarding Returns/Uplifts
- Maintain Company standards in all administration tasks completed, keep documentation professional, check spelling, display headings, dates and required information
- New Customer/Store
- If discrepancies are found when reporting, inform Engaged Implant to correct
- Ensure contact details are loaded on the system, resolve with relevant persons to get complete and comprehensive information
- Credit Applications
- Update and assist Receptionist with coordinating of opening new accounts
- Assist Reception with Credit Application issues that may arise and work closely with KAM to assist in getting account numbers opened
- Update new account openings on Gap Analysis Report
- Feedback to Principal on all new account openings
- Claims
- Check and resolve any invalid claims
- Investigate invalid claims and try to resolve between involved parties. This also has to do with deductions against commission for expired stock
- Provide Principals and Company with the necessary information regarding Claims
- Ensure claims are sent to Principals
- Collate and send original claims with supporting documentation to Principals
- Ensure to receive Principal Sign off
- Extract report data off Scarecrow
- Point of Sale
- Responsible for the reports to Principals on Point-of-Sale elements placed at store level
- Returns/Uplifts
- Provide Principals with the necessary information regarding Returns/Uplifts
- Collate and send original Returns/Uplift documentation to principal
- Resolve any queries that arise from Returns/Uplifts with all relevant parties involved
- Extract Report data off Scarecrow, Return Order Direct information in Order Analysis and Order Management
- Rep Administration
- Responsible for following up with Rep/FSM where Rep administration information is outstanding, where issues/queries are found and to escalate to relevant manager to assist where non-compliance
- Maintain ESM Rep Administration Feedback Checklist
- General Administration
- Maintain Company standards in all administration tasks completed, keep documentation professional, check spelling, display headings, dates and required information
- Principal Reporting
- All reports requested by Principals need to be sent in on time
- Compile trackers, price surveys, gap analysis, general reports as well albums
- Check reports carefully before sending to Principals
- Ensure data is comprehensive and complete

**Job Types**: Full-time, Permanent

**Salary**: R0.10 - R0.20 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Principal Support: 2 years (preferred)


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