Sales Support Specialist

2 weeks ago


Midrand, South Africa Nexio Full time

**ROLE PURPOSE**
Nexio supports the Vodacom Indirect Channel through administration support servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general business support to Partner Indirect and Business Channels. The role’s primary responsibilities include, but are not limited to Reporting strategic mobile deals - analysis and insights for deals requests; Reporting and QlikSense analysis of top performing deals; forecasting and analysis of strategic deals to name but a few.

**ROLE REQUIREMENTS**
- Deal sheet loading on Eppix.
- Ensure that deals are linked by account, Dealer ID, and Xcodes
- Workflow systems approval.
- Ensure quoting tool, specials template, and Deal sheet are updated accurately and timeously each month.
- Assist with product testing.
- Utilize solution-capturing experience to identify and prevent erroneous partner orders
- Customer Experience improvement initiatives
- Manage the customer expectation
- Manage Day-to-day service delivery issues
- Drive Eppix CRM adaptation
- Pro-active monitoring and reporting of system problems
- Active participation in system requirements
- Involvement system pre-release testing
- Case by case systems issue intervention
- Participation in system enhancement in the support of segment sales and service delivery to customers
- Systems gap analysis and reporting
- Channel behavior analysis and reporting
- on systems
- Technical input in Product to market forums
- New product Testing
- Continuous System testing
- Process testing
- Product Feedback reporting

**TECHNICAL COMPETENCIES**
- Experience in Telecom’s CRM Systems
- Comprehensive experience in Excel and other related Microsoft Office product Suite
- Experience in dealing with high volume high priority Customer accounts
- Understanding of technical concepts and the
- ability to communicate it as viable appealing market offerings
- Experience in solution sales and relationship management with a track record of solution selling
- Flexibility and problem handling and solving ability
- Ability to work and manage in an ambiguous and changing environment

**QUALIFICATIONS & EXPERIENCE**
- Grade 12 (Matric) essential
- At least 3-year mobile space experience
- Experience of working with Eppix CRM advantageous
- Experience in telecommunications highly advantageous

**LEADERSHIP COMPETENCY REQUIREMENTS**
- Equip the team by way of knowledge sharing
- Encourage collaboration
- Big Picture Solution Realisation
- Holistic Organisational Understanding


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